Why does the Dell Vostro V13 notebook I bought off of Craigslist tell me my version of Windows 7 is not genuine?
Question by Ronnie Poole /

And I am afraid to go to the Microsoft website to find out why and register out of fear of the UNKNOWN. What and why is my OS not genuine, can anyone tell me how to resolve this issue?

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Answers (9)
  • Jim Chambers

    If you have a Licence Key label on bottom of laptop, access the internet then click on Start, right click on Computer, select Properties and under Windows Activation click on Change Product Key, Enter product key in resulting window and enter.

  • Gerry Bourke

    On the bottom of the laptop there should be a Microsoft CoA sticker giving you the Version of Windows 7 and the unique code, if that’s not there and you didn’t get a copy of this with your purchase then there is not much you can do other than buy a new copy of Windows 7.

    If it is there or you have it (or a valid unused code for the same version of 7) the follow these steps from the Microsoft web site:
    http://windows.microsoft.com/en-us/windows/help/genuine/product-key

    Hope this helps

  • Imesh Chandrasiri

    Mostly the previous owner might have used the same key that is used in your laptop in another installation. this flags ur copy as a fraud. try contacting the seller and ask him whether he installed a genuine copy of windows. if so then contact microsoft for the issue. if the previous owner has installed a fraud copy, you should buy a genuine copy from microsoft.

  • Nikos Tafralidis

    First of all check if with the documentation you recieved , there is a Windows Serial number , or if there is somekind of a sticker on your notebook with it. If there is do what Ha14 suggests . If you do not succeed or there isn’t any serial ,then its what Bruce Epper said. You can check Ebay for a cheap windows Licence

  • ha14

    hit F8 while Dell Vostro V13 booting you should get System Recovery Options and there should be Dell Factory Image Restore. This will format (delete all files) laptop and install windows.

  • Junil Maharjan

    The person who sold you the notebook might have installed a pirated copy of windows 7 on your pc. you can either buy a genuine version of the OS or you can remove the notice which i am not going to mention here.

  • Bruce Epper

    Most likely this is due to the previous owner installing a bootleg copy of Win7 on the machine or simply using a product key that has been flagged by Microsoft as being overused (a common sign of software piracy). This can be cleared up by buying a legit copy from MS and using the newly acquired product key to re-register the OS.

    Another item to be considered in this situation is that the copy of Win7 that was installed may not be clean (it may already carry malware with it), so you may want to get the installation media (either using installation media that came wiith the computer from the manufacturer or buying from MS & downloading it from Digital River, or getting a full copy from your local retailer) and do a clean install after nuking the hard drive with DBAN.