Why does Office 2010 no longer install on Windows 7?

Thegreatvinay March 20, 2013
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I do have Windows 7 (C:) and Windows 8 (D:) alongside. Previously, I had MS Office 2010 on my Windows 7. When MS Office 2013 released, I have uninstalled MS Office 2010. When I was installing the setup says “setup failed” without any error code.

I have tried to change the location to D: or E:, the same happens.
But it was successfully installed on Windows 8. I changed local drive to C: (Win 7 partition) due to insufficient memory.
I have done restarts several times. No Luck!!

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  1. Vishal S
    April 4, 2013 at 8:15 am

    because latest office are coming like ms2013 has come so old are becoming worse

  2. Dave Rimmer
    April 2, 2013 at 1:46 pm

    So you have Windows 7 on C:/ Drive. Windows 8 on D:/ Drive. you have installed Office on you Windows 8 OS but on Windows 7 C:/ Drive, that could be your problem your Office may come up with that error because it may be preventing you from installing on the same drive but for 2 Windows OS. I would try to uninstall Office from your C:/ Drive but via your Windows 8 OS then reinstall Office on your C:/ Drive via Windows 7 OS.

  3. Faishal Akbar
    March 30, 2013 at 6:39 am

    If you not uninstalling your office 2010 it can upgrade to office 2013. but, in this case you failed to install offc 2013 on your computer. so, did you can install office 3013 with same installation cd to another computer? if you cannot install it. your office 2013 is corrupt. redownload is best way. but if the installer can install ofice 2013 on another computer. you might to clean Registry with some applicayion (like:CCleaner), clean and instaall again

  4. FIDELIS
    March 25, 2013 at 11:26 am

    Hello, given all the steps you have tried already to fix your problem, I would recommend for you to visit the forums for Office related issues in the Microsoft Community. Here is the link:

    http://answers.microsoft.com/en-us/office

  5. Alan Wade
    March 21, 2013 at 3:08 pm

    Download and run the Windows Installer Cleanup Utility. You can download it from here:
    http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml

    Be extra careful to check only the failed Office installation, if you check anything else it will be removed!

  6. Jim Chambers
    March 21, 2013 at 2:00 am

    Try re-installing Office 2010 after installing Revo Uninstaller. Then uninstall Office 2010 with Revo. Check that Office folders under Program Files/Common Files/Microsoft Shared are removed.

  7. SaapeXD MoHods
    March 20, 2013 at 4:23 pm

    The Uninstallation of previous Office 2010 might have been unsuccessful causing Error! Remove office 2010 Completely and Try Again.

    (http://whitepages.unlimitedviz.com/2010/05/how-to-completely-remove-all-traces-of-office-2010-from-your-system/)

    • Thegreatvinay
      March 25, 2013 at 1:02 pm

      Thank you for your guidance.
      The tool removed the traces from my computer but still I am getting the same error. But now, the installation goes upto 50% and gives the error. (previously about 20%).

    • SaapeXD MoHods
      March 28, 2013 at 1:19 pm

      Are u using Genuine Windows? Office 2010 might need that for successful installtion! :D

  8. justinpot
    March 20, 2013 at 2:44 pm

    It's really weird that there's no error code – how are you supposed to fix the problem? You could try using the FixIt option here to completely remove Office 2010 – perhaps the problem is a bit of the program is still there. Sorry I can't be more precise, but this is what I'd try.

    • Thegreatvinay
      March 20, 2013 at 3:13 pm

      Here is the screenshot how the error looks !!!

      http://vtechsquadinc.files.wordpress.com/2013/01/microsoft-office-2013-error.png?w=660

      Microsoft not responding with this issue :(

    • justinpot
      March 20, 2013 at 3:38 pm

      Well try doing what you can to completely remove the old Office and see what happens...

    • Thegreatvinay
      March 25, 2013 at 12:57 pm

      I am sure that the previous version has been removed completely using the Microsoft tool . No luck :(

  9. ha14
    March 20, 2013 at 2:16 pm

    Office 2013 Preview Installation Error - The installation of this package failed.
    http://social.technet.microsoft.com/Forums/en-US/officeitpropreview/thread/56d303b7-938e-4dbe-afa9-b0b691e44eae/

    Error 1624 on install of office 2013 on Windows 8 64 bit
    http://social.technet.microsoft.com/Forums/en-US/officeitpropreview/thread/356e6135-2a4e-4b72-b9d5-3f5454932d93

    microsoft fix it uninstall office 2013 or office 365
    http://support.microsoft.com/kb/2739501

    microsoft fix it uninstall office 2010
    http://support.microsoft.com/kb/290301#Method2

    after this run ccleaner or another tool to clean windows then try to reinstall office

    or
    Restart the pc in Clean Boot and install Microsoft Office 2013 Suite.
    http://support.microsoft.com/kb/929135

    • Thegreatvinay
      March 20, 2013 at 3:11 pm

      Thank you for your effort ha14 !!!

      I have followed all the steps directed in those threads previously .
      Even attempted for the registry modifications and some commands in Cmd .
      Even this does'nt help :(
      http://vtechsquadinc.wordpress.com/2013/01/15/how-to-fix-microsoft-office-professional-plus-2013-encountered-an-error-during-setup/

      I want to install Office 2013 in my windows 7.

    • Thegreatvinay
      March 20, 2013 at 3:17 pm

      Will try to install via Clean Boot and let you know the result.

      Thank you once again !!!

    • ha14
      March 20, 2013 at 5:58 pm

      on windows 7 install Everything and regseeker
      http://www.voidtools.com/
      http://www.hoverdesk.net/
      search with Microsoft office word and office 2013 and delete left over files and registry keys

      delete this Rgstrtn.lck file
      http://support.microsoft.com/kb/927153

      reboot, clean windows with ccleaner, wise registry cleaner... and try to reinstall office 2013

      also be sure that you can make restore points on windows 7 just do one restore point before installing office 2013, i think office 2013 will try to make a restore point and if somehow windows restore point center is corrupted then installation will fail.

      You can copy the appropriate Office product and language files to the local computer, and then run Setup from that local installation source. But, users must be local administrators on their computers to run the Office Setup program and install Office.
      http://technet.microsoft.com/en-US/library/ee624360

      let us know the outcome

    • Thegreatvinay
      March 25, 2013 at 12:52 pm

      Still nothing works for me.
      Removed Rgstrtn.lck file and even deleted some registry keys.
      The same error happened in Clean boot too and even tried safe mode. ( the installer showed the error instantly)
      Also tried to install word alone by customized installation.

      I have installed Visual Studio 2012. May be that's the issue?

    • ha14
      March 25, 2013 at 1:38 pm

      clean you windows with ccleaner
      http://www.makeuseof.com/tag/optimize-system-run-ccleaner/
      http://www.makeuseof.com/tag/ccleaner-remove-excess-files-ccenhancer/

      copy the installtion files to the root of your hard drive containing windows normally C:
      go to run and type cmd, right click on cmd and launch as administrator
      1) type cd/ and click enter
      2) now type: run office(look the name).exe, or just install office(look the name).exe or just office(look the name).exe and hit enter

      1. Right click on the office 2013 setup file then click on the ‘Properties’ option.
      2. Click on the compatibility tab.
      3. Uncheck ‘Run this program in compatibility mode for’

      or try to make a new profil on windows 7
      http://windows.microsoft.com/en-us/windows-vista/fix-a-corrupted-user-profile
      http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/
      see if you can install office there, if yes transfer all files from the old account to the new one. Perhaps you will need to reinstall all other applications.

      let us know the outcome.

    • Thegreatvinay
      March 26, 2013 at 5:18 am

      Hi ha14,

      CCleaner with CEnhancer and CMD doesn't help. Also Created a new administrator profile and tried those steps. Still bad luck for me !

      For your information, I have windows 7 on C: and win 8 on D: . I have installed office on windows 8 and selected C: for installation due to insufficient memory on D:.

      I am a student doing computer engineering . So I Can do some basic steps like Cmd, user profiles, etc. So you can save your time in those areas.

    • ha14
      March 27, 2013 at 8:51 pm

      is there any code or number during the failure.

      try to run the following microsoft fix it
      http://support.microsoft.com/mats/program_install_and_uninstall/
      System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013]
      http://www.microsoft.com/en-us/download/details.aspx?id=20858

    • Thegreatvinay
      March 27, 2013 at 8:57 pm

      No error code at all !! That's the main Issue.

      Those two link again gave me a hope. I will Try and post about the status here !!!
      Thank you for your effort !!!

    • Thegreatvinay
      April 1, 2013 at 8:17 am

      Even those haven't worked for me. So I decided to Install Windows 7 again using my Sony vaio factory reset and I have Installed the Office successfully. But I realized a very big issue now.

      I have Windows 7 and windows 8 alongside.
      I am not getting any start up screen options/menu after the re installation of Windows 7 on my C: drive. But the contents and OS file as are there in D: drive. Even msconfig doesn't have any option.

      I don't want to install windows 8 again but I just want to get into it as before because some important data and programs are there at windows 8.

    • ha14
      April 1, 2013 at 8:36 pm
  10. Nevzat A
    March 20, 2013 at 2:01 pm

    You should first check the setup logs for the exact source of the error. You should also take a look at here : http://blogs.technet.com/b/odsupport/archive/2010/12/30/troubleshooting-office-installation-failures.aspx

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