Why does my USB 3.0 pendrive work on USB 2.0 ports but not the USB 3.0 port?

Vipul J August 31, 2013
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I recently bought a SanDisk Extreme 16GB 3.0 Pen drive.  I have a ASUS K53SM-SX010D with 2 USB 2.0 ports and 1 USB 3.0 port.  Every port is working I have checked with a USB Mouse, keyboard and USB 2.0 pen drive.

Now with my new pen drive, it works fine on USB 2.0 ports with speeds that it’s supposed to give but when I plug it into the 3.0 port I can see the LED glow on the drive but it just doesn’t show in the computer.  No pop-ups, no trace in My computer or device manager, anywhere. It’s like nothing is plugged in.

I have installed the latest USB 3.0 drivers but it’s of no help.
Any solutions?

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  1. Robiuzzaman R
    August 31, 2013 at 7:49 pm

    I'm so happy to know that your USB 3.0 flash drive is working now properly.

  2. Hovsep A
    August 31, 2013 at 1:37 pm

    perhaps it is a fake one?

    similar problem mentioned here
    SanDisk Extreme Not Recognised In USB 3.0 Port
    http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/SanDisk-Extreme-Not-Recognised-In-USB-3-0-Port/td-p/291631

    if it was not ejected properly
    Microsoft FixIt Solve USB Ejection Problems
    http://support.microsoft.com/mats/Windows_USB_diagnostics#smchome

    Tips for solving problems with USB devices
    http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices

    go to device manager locate Universal Serial Bus Controllers then expand right click related USB 3 driver and choose uninstall (do not delete) then reboot. Windows will reinstall the drivers.

    Windows 8 and Intel USB 3.0 Host Controllers
    http://plugable.com/2012/12/01/windows-8-and-intel-usb-3-0-host-controllers
    USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 7 Series/C216 Chipset Family
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3467&DwnldID=21129&keyword=usb+3.0&lang=eng

    • Vipul J
      August 31, 2013 at 4:52 pm

      Thanks man.
      I'll keep this bookmarked.
      For now, somehow the drive is working with the 3.0 port as well.

    • Hovsep A
      August 31, 2013 at 5:07 pm

      glad to hear that your USb 3 port is working again:) thanks for your reply