Why does my Samsung GT S3850 phone hang at the boot logo?

May 27, 2013
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Why does my Samsung GT S3850 phone hang at the boot logo? I can’t get it to move past that point.

  1. ha14
    May 28, 2013 at 9:56 am
  2. Rajaa Chowdhury
    May 28, 2013 at 2:28 am

    This device use a Samsung Proprietary Operating System. Install Samsung Kies and plug the device via USB and see if it senses the device, then you can do a firmware restore. You can also do firmware updates via Kies. Also I guess you can do a factory reset probably (but you will loose all data). More details at http://www.samsung.com/ae/consumer/mobile-phones/mobile-phones/mobile-phone-others/GT-S3850CWAXSG-support?subsubtype=slider . You can also register and take help from Samsung's Online Service Center at http://www.samsung.com/in/support/main/supportMain.do .

    If Samsung Kies fails, I guess you have no other option but to take it to the nearest Samsung service centers for a full OS reload. They will charge you for that, as I presume that your device is already out of warranty. Use their service center locater to find the nearest service center to you. http://www.samsung.com/in/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

    • Rajaa Chowdhury
      May 28, 2013 at 2:58 am

      I just hope you did not try to flash this device to a custom ROM of android. :P

      • Kyem Ghosh
        May 28, 2013 at 3:43 am

        Rajaa da it is not an android phone. It is named Samsung Corby II. MUO has wrongly tagged it as an android. Chk it here http://www.gsmarena.com/samsung_s3850_corby_ii-3765.php
        I remember it very well as once I had gifted the same phone to my sis. And it had the same problem as mentioned in the question out of box. It just needed a hard format and reinstalling the software. Well I didn't do anything to it. I did what a typical bengali does. Went to the shop and dokandar k jhaar and then asked for immediate exchange. Well I came home with a nokia xpress music 5230 (sorry I don't remeber the exact no.)

    • Rajaa Chowdhury
      May 28, 2013 at 3:53 am

      Kyem, Hehehe, we bengalis are typical in our attitude. I know Corby has Proprietary OS, kintu onekey android flash korar chesta korey barota bajae. Tai oor shatey confirm korlam. Amar first comment e suggestion ta Proprietary OS dhorei normal ja troubleshooting Corbyir, tai korechi. :D

      • Kyem Ghosh
        May 28, 2013 at 3:31 pm

        Oh.. Jantamna.. Maal tak niye beshi ghatini... Ami actually MUO er vul ta point korchilam. MUO has wrongly tagged it as an 'android' device

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