Why does my laptop shut down after 20 minutes whenever I watch Netflix?

annw1958 January 24, 2013
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Whenever I watch Netflix, after about 20 minutes, my laptop just shuts off. No indication that tells me that it’s going to power down.

My setting are set that the computer stays powered up for hours, no limits before turning off. Any idea what is going on? I have checked all my settings and nothing tells it to shut down after any amount of time.

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  1. David White
    March 16, 2013 at 5:52 am

    I would agree your laptop is overheating. Download the free program Core Temp; a small program to monitor processor temperatures. Run it while on Netflix and watch your chip core temps.

  2. Anish Parameshwaran
    February 10, 2013 at 5:19 pm

    Perhaps is your computer overheating due to the netflix load. It runs on silverlight, which is almost as inefficient as flash when compared to HTML 5, so this does seem to get the fans going and may also heat up the computer to a point where it has to shut down.

  3. Indronil Mondal
    February 3, 2013 at 7:23 am

    check out that its not over heating

  4. unknown69
    January 31, 2013 at 5:00 pm

    Sounds like somebody will need to clean the fan.

  5. FIDELIS
    January 28, 2013 at 6:13 am

    Hello, does this happen with laptop is plugged/unplugged? When computers shut down like that, most times it is caused by overheating.

  6. Newell Fisk
    January 26, 2013 at 7:05 pm

    You probably have it set to do that in the settings

  7. Thomas Milham
    January 25, 2013 at 11:58 pm

    I would say that it could be the video card is getting to hot for the laptop cooling and when it reaches the threshold, it will shutdown to avoid damage. Try cleaning your laptop (or take it to the local repair shop)

  8. Obed Cutaran
    January 25, 2013 at 8:48 pm

    In chase your laptop have a low specs and you are watch HD videos in Netflix, you video card heats up to a certain point and it automatically shuts down in order to protect the board for not getting burnt.

  9. Nevzat Akkaya
    January 25, 2013 at 9:41 am

    If it always occurs at 20 min, then it's related to sleep/hibernate settings I think. Go to advanced power settings.

  10. Junil Maharjan
    January 25, 2013 at 5:45 am

    I think there is a heating problem with your laptop. when watching movies or playing games, laptops and pcs heat more than when you are using it for typing or internet browsing. So it shuts down to protect itself from too much heat. get a laptop cooler and do not put it over clothes or mattresses when in use.

  11. Ibnu Ruslan
    January 25, 2013 at 12:02 am

    I would say the laptop is overheating, and today's most laptop safety countermeasure for this issue is by shutting down your computer. and perhaps the cooling gel on you processor is dried and need to be replace. :)

  12. Austin Halsell
    January 24, 2013 at 10:03 pm

    I've had a similar problem with some desktops and hibernate in Windows 7. You may want to check the advanced power settings. If you go to Control Panel>Power Management and on the bottom there should be a sentence underlined in blue that is something like "Change advance power options?" Under sleep, there are several options that may or may not get changed when you change the basic settings.

    Might be a long shot, but it seems to work for me.

  13. Oron Joffe
    January 24, 2013 at 9:49 pm

    Both Safvan & Kiril's answers sound viable. If it's a temperature issue, you'll need to remove the heat sink, apply new thermal past and reattach the heat sink. See http://www.makeuseof.com/tag/fix-overheating-laptop/ for instructions.

  14. Anonymous
    January 24, 2013 at 7:29 pm

    Go to system event log to see if there is any errors at the time you computer shut down. Right click computer icon-manage-system tools-event viewer-Windows logs-system. A memory leak could cause the problem

  15. Kiril Vasilev
    January 24, 2013 at 7:17 pm

    Check your temperatures and CPU usage. Maybe your laptop overheating.

  16. Safvan Vhora
    January 24, 2013 at 6:38 pm
  17. Logan Ingram
    January 24, 2013 at 6:35 pm

    I'm thinking that the battery is messed up or it could be the inactivaty time is set to 20 min

  18. ha14
    January 24, 2013 at 6:35 pm

    did you checked event viewer to see any message
    http://windows.microsoft.com/en-us/windows7/What-information-appears-in-event-logs-Event-Viewer

    1. Click on start , Right click on Computer, Click on Properties
    2. In System Properties Window. Click on Advanced system settings. Click on Advanced tab. Uncheck the option: Automatically restart
    3. Next time you face the problem you would receive error message or error code.

    Uninstall and reinstall Microsoft Silverlight
    http://thenextweb.com/media/2012/03/11/netflix-launches-new-tech-support-site-uses-microsoft-silverlight-as-a-problem-poster-child/

    Netflix.com Player Error N8008
    http://support.netflix.com/en/node/69#gsc.tab=0

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