Jim Chambers asks:
Desktop computer runs well until DVD put in drive. Reading disk results in shutdown/restart cycle that ends when DVD removed and all goes back to normal.
Tried different drives – IDE, SATA and external USB – all with same result. Why?
All other devices such as thumb drive, external HDD and even floppy disk work as expected. Updated Bios, used different cables and even different types of DVDs and CDs.
Browser: Explorer 9
System: Windows 7 Pro
Tagged: cd-dvd drive, crash, desktop computer, dvd, hardware issue, hardware tips, play dvd, read dvd, restart, shutdown
System: Windows 7 Pro
Tagged: cd-dvd drive, crash, desktop computer, dvd, hardware issue, hardware tips, play dvd, read dvd, restart, shutdown
8 Answers - Write an Answer
ha14
November 24, 2012go to device manager locate the dvd drive, right click on it and choose uninstall (do not delete), restart windows.
check this microsoft fixit
http://support.microsoft.com/mats/cd_dvd_drive_problems
also perhaps you installed some soft like media player or partially uninstalled and interfering with your dvd drive.
also update your graphic card driver.
Just to clarify, the DVDs I tried to use were software such as Office 2010 not movies or music.and the only installed software other than OS was Symantec SEP11 antivirus.
November 25, 2012for movies perhaps codecs are needed, if software like office 2010 has also the same problem then check if Symantec SEP11 antivirus. is not doing this by adding DVD driver to trusted zone?
November 26, 2012All DVD drives use a standard Windows driver and SEP has never caused a problem on numerous setups. No movies were ever run.
November 28, 2012did you tried to see any message in Windows Event
http://windows.microsoft.com/en-US/windows-vista/Open-Event-Viewer
try this reg file
November 28, 2012http://www.winhelponline.com/blog/fix-dvd-play-error-windows-cannot-access-the-specified-device-windows-7/
Abba Jee
November 24, 2012if ha14 suggestion didn’t help you, and you’ve been tried different types of drives USB. IDE , SATA even changed cables too,only things left are multimedia/VGA/Graphics card and main/mother board try to use your graphic card and DVD drives in another desktop what output you get there ?
DVD drives were all tested in other computers and were OK. SATA drive was brand new. Graphics card is integrated into motherboard. Why do you and others think that it could have anything to do with this problem?
November 28, 2012Maybe because its a rare case, never heard or faced such problem in my whole life .. Somehow it makes me feel it has nothing to do with software, i believe its hardware issue
November 30, 2012Rakesh Mishra
November 27, 2012you can reinstall the driver might works
DVD drives all use Windows driver. Have tried uninstalling and reinstalling with no change.
November 28, 2012Dave Rimmer
November 27, 2012Have you tried the DVD on another machine to rule out a bad DVD, I burned one once which locked my PC and the only way was to eject the DVD then all was well, have you tried any other DVDs in the drive.
All DVDs were software disks from Microsoft and Adobe, not copies. Haven’t had any problems in any other computer.
November 28, 2012Duy Nguyen Minh
November 29, 2012Check DVD devide. It problem.
Eath Chantrea
November 30, 2012Try turn off autoplay function.
Jim Chambers
December 1, 2012Gave up on fixing this problem. Motherboard seems to be the culprit.
Paul Pruitt
January 13, 2013Try my http://cd-dvd-troubleshooter.com/.