Why does my Blackberry Curve 8520 freeze when I go to Phone Options?

viplov04 April 24, 2013
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When i access the Options>phone options, my Blackberry curve 8520 hangs, and i need to turn it off and turn it back on, but still i cant access my phone options, any insights?

  1. nyasha Mudzamba
    April 24, 2013 at 7:51 pm

    Hard reset it(wipe), or load a new operating system. Its one of those things with blackberries.

  2. Joe Lalonde
    April 24, 2013 at 3:13 pm

    Have you done a master reset on the Blackberry yet? This will most likely solve the problem.

    To do a master reset,

    Note: This will reset the phone to its original factory settings and wipe all internal memory not stored on the SIM card. Perform a system backup before attempting this option.

    Steps:

    Go to the Home screen and press the Menu key
    Select Settings
    Select Options
    Select Security Options
    Select General Settings
    Press the Menu key
    Select Wipe Handheld
    Select Continue
    Type in the word blackberry

    If this doesn't work, your motherboard may be bad.

    • viplov04
      April 25, 2013 at 7:22 am

      but my bb is a fresh one only 3 days old and the problem is from its starting day

    • susendeep dutta
      April 25, 2013 at 3:10 pm

      Then ask your retailer to replace it with new one.But before approaching them,try resetting it as they would do the same before accepting to replace your phone.

    • Joe Lalonde
      April 25, 2013 at 7:02 pm

      viplov04, if it's only 3 days old, bring it back and have them swap it out. Sounds like a defective unit to me.

    • viplov04
      April 25, 2013 at 7:27 pm

      i will approach to the retailer now
      thnxx SUSENDEEP and JOE for your help

  3. ha14
    April 24, 2013 at 8:06 am
    • viplov04
      April 24, 2013 at 10:34 am

      that doesn`t helped :-(

    • ha14
      April 25, 2013 at 9:03 am

      try to update/reinstall firmware, if does not fix then perhaps is hardware problem...

    • viplov04
      April 25, 2013 at 7:25 pm

      i will do that , thnxx for your help :-)

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