Why does Facebook ask to set a security question repeatedly?

Chigdem23 February 17, 2013
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My cousin’s Facebook has been jacked. She received an email that said someone had logged in and reset a new password. When she tried to reset it back and login herself, Facebook showed the email of the person who hacked her and asked if it was her who accessed the account with that email. She marks no, it wasn’t me, and so Facebook says to secure her account and choose a new security question – but after doing that, it just takes her back to the first step. We are stuck.

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  1. Chigdem23
    February 21, 2013 at 2:35 pm

    thankd for everyone who have answered my questions. ? have always cleared my cookies but that was because of facebook. There was something wrong with facebook that night i think because next day it was ok and we have solved our problem and got the facebook back :) Thank you all.

  2. Nevzat Akkaya
    February 21, 2013 at 11:18 am

    You should log-out from facebook, then clear cookies and temp files, then try again.

  3. Peter Norkawich
    February 19, 2013 at 6:22 am

    With the recent rash of hijacking, the implementation of a security question that is only something you would know can offer another layer of protection.

  4. susendeep dutta
    February 18, 2013 at 11:08 am
  5. ha14
    February 18, 2013 at 10:08 am

    clear brower cookies, temp files with ccleaner and start again.

    https://www.facebook.com/login/identify?ctx=recover

    4 Things To Do Immediately When Your Facebook Account Is Hacked
    http://www.makeuseof.com/tag/4-immediately-facebook-account-hacked/

    How To Recover Your Facebook Account When You Can No Longer Log In
    http://www.makeuseof.com/tag/recover-facebook-account-longer-log/

    https://www.facebook.com/hacked

    Report a Violation
    http://www.facebook.com/help/263149623790594/