My cousin’s Facebook has been jacked. She received an email that said someone had logged in and reset a new password. When she tried to reset it back and login herself, Facebook showed the email of the person who hacked her and asked if it was her who accessed the account with that email. She marks no, it wasn’t me, and so Facebook says to secure her account and choose a new security question – but after doing that, it just takes her back to the first step. We are stuck.