Why do I get the error “Receiving Internal Error: Error retrieving scan report” when upgrading to Windows 8?

Stephen Lestik January 31, 2013
Pinterest Stumbleupon Whatsapp
Ads by Google

Windows 8 Upgrade assistant isn’t working  and I’ve tried everything I can find to fix it. I’ve uninstalled most of the programs on my computer. I’ve tried the System File Checker utility. I’ve lost track of some of the stuff I’ve tried. I even tried the Windows 7 Repair Install but that encountered errors and left everything how it was.

I’m about ready to do a clean install of Windows 7 so I can get Windows 8. Does anyone have any suggestions?

  1. Vivek Yadav
    February 1, 2013 at 10:05 am

    Their is a way to install Windows 8 by bypassing the upgrade advisor. This is the next step of the advisor: http://go.microsoft.com/fwlink/?LinkID=262204.
    It is going to ask for a Product Key. You can obtain one from calling Microsoft at (800) 936-5700.
    This is Microsoft’s Paid Support telephone number. Microsoft’s site advises that support calls to this number will incur a $40 to $60USD charge.
    gud luck

  2. Switchblade Rebirth
    January 31, 2013 at 2:02 pm

    Assuming you have already downloaded Windows 8 through Upgrade Assistant, you can use it to make an .ISO file that can be burned to a DVD or USB pendrive. I'm sure you know how to boot your BIOS settings. As for the install the installer will ask if you Upgrade or Customize. Choose upgade. Hope this helps

  3. ha14
    January 31, 2013 at 8:52 am

    if Windows 8 Upgrade assistant do not recognize your windows 7 for some reasons then will not work. Disable firewall, antivirus or uninstalling ...disconnecting external drives

    Internal Error when trying to use upgrade assistant
    http://answers.microsoft.com/en-us/windows/forum/windows_cp-windows_install/internal-error-when-trying-to-use-upgrade/f0082656-e5ea-49dd-8d69-aa5dd4adb41a

  4. Alan Wade
    January 31, 2013 at 7:44 am

    This is what I ffound on the Microsoft support site:

    Their is a way to install Windows 8 by bypassing the upgrade advisor. This is the next step of the advisor: http://go.microsoft.com/fwlink/?LinkID=262204.
    It is going to ask for a Product Key. You can obtain one from calling Microsoft at (800) 936-5700.

    This is Microsoft's Paid Support telephone number. Microsoft's site advises that support calls to this number will incur a $40 to $60USD charge.

    You will not be charged this amount for a call about a new product key.

    Hope it helps.

  5. Yiz Borol
    January 31, 2013 at 4:17 am

    Instead of doing a clean install of windows 7 just use the windows 8 disc to install on top of it.

    Basically do a "clean install" of windows 8. The installer will recognize you have windows 7 on your computer and won't bother you.

Ads by Google