Why do I get a Microsoft office Document Scanning error when trying to open files on my phone?

William Tan April 29, 2013
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I used to be able to see Microsoft files stored on my Samsung mode, which I connect using Media Device Mode. However, after a Microsoft service pack update, I can no longer see the files. I can see the folders and have to deal with this error: The error message is “Microsoft office Document scanning does not support this type of device”

I have log in as a Administrator checked the Computer management service Plug & Play is grey in color

My computer specs are:

Phone Model :GT-N7105
Workstation : Window 7 Professional
Service pack 1
Memory 2GB
32bits os

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  1. susendeep dutta
    April 30, 2013 at 10:30 am

    Try using the steps mentioned by a forum user -

    followthebits -

    ......... 1) Open "My Computer"
    2) Right-click "Properties" on your Device ... 's iPhone
    3) Events tab
    4) And select the action you desire ........

    Other thing you can try is to connect your phone to PC via Mass Storage Mode.