Why do Adobe Photoshop and Adobe Acrobat cause my computer to crash?

Elaine Campbell January 19, 2013
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When I install Adobe Photoshop CS4 or Adobe Acrobat 9 and try to use them, I get the blue screen, message “crash dump” and computer shuts down.

After they are installed, they also disable the function in Word 7 that converts files to PDF and cause the computer to crash when attempting to save Word document as PDF.

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  1. Ahmed Musani
    January 21, 2013 at 6:06 pm

    check the links paul and ha14 provided and tell us

  2. Newell Fisk
    January 21, 2013 at 3:00 am

    Maybe your operating system, and or video card can't support it..

  3. Jim Chambers
    January 20, 2013 at 9:51 pm

    Is this Adobe software legal or did you download it from a torrent site. Get help from Adobe for legal software. Torrent download may contain viruses or be corrupted by bad hack job.

  4. Nikhil Chandak
    January 20, 2013 at 5:59 am

    I think u shall follow @ha14's and @Paul Pruitt advice !

  5. Junil Maharjan
    January 20, 2013 at 4:22 am

    It seems you are having problem with your RAM when you load adobe apps which do not lots of memory. Please provide your pc specs so that people can help you better.

  6. Jan Fritsch
    January 19, 2013 at 10:21 pm

    Does your computer actually shut down or does it restart? If it powers off it sounds a lot like a hardware fault and you should have a professional take a look at it.

    If it restarts automatically your first step should be to turn that automatic restart off.
    1. Right-click on "My Computer" and click Properties
    2. click on the "Advanced" tab
    3. click on "Settings" where it says "Startup and Recovery"
    4. uncheck "Automatically restart"
    5. reboot for the settings to take effect

    Once that is done your computer should stop at the blue screen allowing you to get the important details:
    - Error Name (all CAPS with underscore for spaces e.g. "IRQ_NOT_LESS_OR_EQUAL")
    - STOP code e.g. "STOP: 0x00000001 (0x1234567c .....)"
    - any file associated with the error (e.g. "tcpip.sys - Address 0xaa49d9de ...")

    Once you have this information please post it and we can look into it.

  7. salim benhouhou
    January 19, 2013 at 8:59 pm

    is your system specifications equal to or more than the minimum requirement by these softwares .

  8. Paul Pruitt
    January 19, 2013 at 4:39 pm

    Check these out to make sure your system fits the requirements:

    http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop.html#main_Photoshop_CS4_system_requirements

    http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-products.html#id_69342

    Also if your system has been in use for awhile it may have an unused disk capacity issue i.e there is not enough free space to run the programs. Conversely if you don't have enough RAM free because you are running a 32 bit version of Windows and the amount of RAM available is less than 4 GB to start with before programs and services that start with Windows get running.

    Maybe also because of their CPU, disk and RAM overhead, they cause your computer to overheat each time they start. Look in your Event Viewer if you have Windows (or apparently "Console" messages if you have a Mac) for the crashing events to see if you can get more info on the causes.

  9. Erlis Dhima
    January 19, 2013 at 4:14 pm

    There are three things that comes in my mind now.
    Or the graphic card driver has some problems, and need to perform a clean install, with the lasted update! Or your windows has some system bugs, and probably need to be checked! It could be also another problem, but, I can't give you a proper answer than this!
    It could be a software bug! Try to clean uninstall them, install first one of them (for example photoshop), test if the problem it's still there. If yes, uninstall it, install the other one, and try it. If no, don't uninstall it, but install the other one.
    So, in other words, do some testing if the problem is in one of the programs, or it's a conflict between the two programs, or if the bug is for each one of them, probably it's one of the two options I mentioned above!
    From what you say, I think the buggy one is Adobe Acrobat 9. Try to install another version, if you find out that the problem is with that one!

  10. Oron Joffe
    January 19, 2013 at 3:17 pm

    Elaine, I don't think there's an "out of the box" answer to this. You should have your computer checked by a competent technician who would be able to find the fault in your system.

    • Lisa Santika Onggrid
      January 20, 2013 at 12:28 pm

      While I agree with you, she might want to do some self-diagnosis before taking the machine for expensive fix. Good technician isn't so many especially if compared to 'incompetent but goo ad tech babbles technician'.

  11. ha14
    January 19, 2013 at 12:39 pm

    Huge Problem with Adobe Software and PDF files
    http://forums.adobe.com/message/4633669

    giving user full permissions to the adobe folder

    Photoshop CS4 crashes with Windows 7
    http://forums.adobe.com/thread/519926

    Adobe added support for its Acrobat PDFMaker technology for Office 2010 (32-bit) in Acrobat X
    http://helpx.adobe.com/x-productkb/multi/known-issues-acrobat-9-pdfmaker.html#main_How_do_I_convert_Office_2010_documents_to_PDF_using_Acrobat_9_
    Acrobat 9 is not compatible with MS Office 2010

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