Nov152012

Why can’t I get my HP DV9917 to recognize the optical drive?

alishahamm asks:

How can I get my laptop to recognize my optical drive? The hp website does not support this particular driver for some reason and it’s OEM. I have tried the removing of filters, lightscribe website, etc and am still unable to access or recognize it.

It does work, the light blinks and you can hear the drive attempt to run, but still no luck. I have also tried another drive, which did the exact same. It’s a HP DV9917, any tips?


Browser: Firefox 16
System: Windows vista
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ha14

November 15, 2012
Drew Butler

good advice Ha. Thumbs up :)
Vista = compatibility issues, I would suggest that you right click most programs and set them to run in compatibility mode for xp as well.

November 15, 2012
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Harry Barnes

November 15, 2012

search google for the driver and just download any driver you can find for it – even if it isn’t on the hp website. I am currently using an hp machine, with the Lenovo display drivers, because there weren’t any on the hp website, but it works absolutely fine.

Douglas Mutay

Good advice especially because HP can’t help. Just make sure you set a restore point in case the driver you install from other manufacturer mess up all your other hardware.

November 16, 2012
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ViGi

November 16, 2012

SlimDrivers:
Scan Your PC for missing, broken or out-of-date drivers
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Designed for Windows XP, VISTA & 7
http://www.driverupdate.net/

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Rakesh Mishra

November 16, 2012

in windows vista there is a option called windows fax and scanner so ucan use that

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Paul Pruitt

November 17, 2012

Try my CD-DVD player/burner troubleshooter:

http://cd-dvd-troubleshooter.com/

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