Why are two USB ports on my Acer Aspire 5733 6410 not working?

Rhett Miller June 15, 2013
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Any time I go to put in like a wireless mouse into them, nothing happens. Same goes for flash drives.

I need a way to fix it, preferably without taking it to a store!

  1. Sonesh Lakhani
    June 17, 2013 at 7:35 pm

    Install and update tyou usb port drivers

  2. Sidharth Verma
    June 17, 2013 at 12:14 pm

    So, is the third USB port working? If not, you either have a driver issue (uninstall it through Device Manager and reboot to let the system reinstall it) or it’s a hardware issue requring trained service or (more likely) replacement.
    Note that not all USB ports are necessarily using the same controller or hub on the computer. My secondary system has 2 USB controllers with 3 hubs.

  3. Oron Joffe
    June 17, 2013 at 10:32 am

    1. First of all, uninstall all USB controllers in device manager, as suggested by Bruce.
    2. Next, enter the BIOS (restart the laptop and press F2 within the first few seconds), and check that the USB controllers are enabled. Also check them in the device manager so ensure that they are working.
    3. If the problem persists, test each and every port with a TESTED device (for example, a flash drive which you have tried on another computer). If the problem applies only to the two sockets, then the problem is probably with faulty hardware (USB controller).

  4. ha14
    June 16, 2013 at 8:19 am

    try this microsoft solution
    http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices

    1)Unplug ALL USB devices.
    2)Open Device Manager.
    3)go to View, Show Hidden Devices.
    4) if you see yellow signs uninstall them
    5)Uninstall all devices under USB Controllers.
    6) reboot

    • Rhett Miller
      June 17, 2013 at 8:27 pm

      didnt work either

    • ha14
      June 18, 2013 at 5:59 am

      go to BIOS and check if USB controller is set ON.
      it can be power problem if usb port needs more.

      Hardware devices are not working or are not detected in Windows
      http://support.microsoft.com/mats/hardware_device_problems

  5. Patrick J
    June 16, 2013 at 7:24 am

    Firstly, if you have any other working USB port, try checking your mouse and drives on it. If they are working, follow Bruce's instructions first (if you are in your Administrator account, right-click on the Computer menu on the start menu -> Manage -> Device Manager -> Universal Serial Bus controllers for this case). If they are enabled and working properly, then maybe it's an hardware problem. Check if your laptop is still under waranty!

  6. rhett
    June 16, 2013 at 2:53 am

    what driver do i uninstall

  7. Bruce Epper
    June 16, 2013 at 1:42 am

    So, is the third USB port working? If not, you either have a driver issue (uninstall it through Device Manager and reboot to let the system reinstall it) or it's a hardware issue requring trained service or (more likely) replacement.

    Note that not all USB ports are necessarily using the same controller or hub on the computer. My secondary system has 2 USB controllers with 3 hubs.

    • rhett
      June 16, 2013 at 2:22 am

      What driver do I uninstall

    • Bruce Epper
      June 16, 2013 at 10:35 am

      All of the USB Controller drivers.

    • Rhett Miller
      June 17, 2013 at 8:27 pm

      so ive done that and it still didnt work the only usb port that is working is the one on the left the two on the right dont

    • ultimitloozer
      June 19, 2013 at 9:01 pm

      Then this is a hardware problem relating to what is most likely one of 2 USB controllers on the motherboard. If it is still under warranty, you should be able to get the motherboard replaced at an authorized service center.

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