What should I look for when choosing a tech support company?

ceylontech January 16, 2013
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Tell me different aspects of a trustable organization.

  1. Dan Rivera
    January 17, 2013 at 11:13 pm

    Ceylontech,

    If your computer is broken or not running the way you think it should, you may be wondering what your next step is. The first step is hiring a reliable computer guy/tech support person to help get you out of that jam or make your computer do as you wish. But what exactly should you look for in a computer repair technician?

    The qualities you want in a computer tech are the following: reliability, knowledge, experience,skill, and truthfulness. We will be breaking these qualities down in the next few minutes

    1) Reliability

    You want a computer repair tech that will call you back. I have heard countless horror stories from clients that said the technician that came to fix their computer never called them back. There are many unreliable computer techs that take on more than they can chew and become evasive when you try to find out how your repair is going. Some repairs, such as virus and malware removal, can take a long time because the computer tech must scan your system repeatedly to remove the problem, but the computer technician should give you an honest answer and an honest time frame for when you can expect the computer to be clean.

    If they have ordered parts for your computer (which they often do because the stores are so overpriced), they should keep you up to date on the estimated shipping arrival date of your parts.

    2) Knowledge

    Your computer tech needs to keep his knowledge of new technologies up-to-date. This doesn't mean that your computer guy has to be bleeding edge, because often being so far ahead of the technology curve doesn't help a normal person out and parts are more expensive the newer they are (this is why you often see folks recommend waiting for version 2 of a product release - cheaper, faster, and more features). But your technician should be aware of new viruses or malware, as well as general trends that can benefit you, such as regular backups and any technology that makes your day to day life or job easier.

    Experience

    Check the amount of experience that the technician holds in his line of work. Also, find out on what types of systems he has worked toll date. A technician having an experience of more than 15 years would definitely know a lot about technical issues.

    Find out about the industry specific certifications that the technician possesses. A computer repair technician must hold certifications from HP, Dell and other similar companies. Microsoft, Cisco and Novell also provide certifications to such technicians. These certifications are proofs of the efficiency level of a technician.

    3) Skill

    Your computer support technician should have the skills it takes to fix the problem. This may seem obvious, but many young, inexperienced technicians will take on repair jobs way beyond their skill set, leaving you without a working computer or laptop for weeks. Ask your technician what their background is. A good technician will have many years experience fixing computers. If you wanted someone that only had a small amount of experience, you would have probably asked someone in your family or circle of friends to take a look at the problem. An experienced technician with the proper skills can save you money in the long run by informing you of more inexpensive options or work arounds then spending hours of labor attempting to fix an un-fixable or un-solvable problem.

    4) Truthfulness

    A truthful computer technician is one that doesn't lead his or her client down a path of never-ending labor charges. You want a tech that is frank with you about the amount of time it is going to take to fix the problem. Why spend $240.00 in labor when you can replace the broken part with a new version for $40.00 and have it installed and working for $80.00 for a total cost of $120.00? Many greedy technicians are all too willing to fleece their clients to pad their invoices and labor charges. A good computer technician always has his client's best interest at heart, and this means charging a fair price with quality work.

    Dont look for the easy way out and use such avenues such as Craigslist. Craigslist is a haven for people whom are out of the box technicians and or kids who fix grandmas computer and say hey, I can make a buck doing this. If you do need to use Craigslist, be very cautious and make sure that the individual at least has the qualities that I have mentioned above. Make sure they have a company website and have an actual email linking to their website address. Many of the fly by night techs are easy to spot and you can tell right off the bat that they may not be the one for you.

  2. Paul Pruitt
    January 16, 2013 at 7:45 pm

    * Check review sites: http://online-tech-support-review.toptenreviews.com/, http://www.pcworld.com/article/251847/showdown_remote_control_tech_support_services_tested.html, http://www.pcmag.com/article2/0,2817,2326191,00.asp (five year old review)
    * Years in the business - do a whois on the domain and see when the domain was created. Look for at least two years.
    * Look at the design of the site. Does it look professional? Does it look like there is money behind the organization?
    * Look for notifications of certifications of techs. Are they A+, Net+, HDI Helpdesk and Microsoft certified?

  3. Ahmed Musani
    January 16, 2013 at 3:48 pm

    besides reputation and the qualtiy of work. a good and successful company that wishes to prosper will always aim at satisfying its customers every possible way i.e via phone, email, chat etc. its what keeps the customers satisfied.

  4. ha14
    January 16, 2013 at 2:02 pm

    search for a review of users and their experience

  5. Alan Wade
    January 16, 2013 at 1:57 pm

    Can you supply a few more details like what type of tech support? i.e. Computer, phone, TV??
    Are you looking for online support?
    Is it just a local support company you need?

  6. Silhoutte james
    January 16, 2013 at 11:14 am

    You should check through the internet and search about that particular tech support company, then you should check the customer reviews and testimonials, who already availed their services.

    well i know one of the reputed tech support company, when my computer got totally crashed, their tech expert helped me out.

    might be helful for you as well

    http://www.iyogi.com

  7. Adrian Bagnato
    January 16, 2013 at 10:51 am

    Good reputation, multiple ways of contacting them (mainly phone).

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