What is the cause of these freezes and BSODs?

Indronil Mondal June 11, 2013
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First time my computer froze was when I used GOM Audio. I was changing songs and my PC freezes. I ended up restarting it. There was no background tasks going on.

Second time I watched a movie in VLC. Suddenly there was a BSOD. No background task was going on, except Windows was installing updates.

I checked out the event logs, but no problem. Then I checked the PC with my Dell and ran a whole scan, but no problem was found.

  1. Sam Rosario
    June 14, 2013 at 7:53 am

    I wud suggest to perform a system restore to a point of time when you think your pc was working fine. If not then format your pc and reinstall windows after taking a back of all your data. Normally BSOD are cause of some system file changes and if any of your system file is corrupted or you might have installed a software which might have affected the system. I used install a lot of apps on my win 7 until recently till i stopped bcos it affects the pc and makes it slow. Even my laptop freezes sometimes so have done system resotre couple of times. Still its not fixed so i intend to format and reinstall windows.

  2. ha14
    June 12, 2013 at 8:20 am

    check windows updates and see if the installation failed since you got BSOD

  3. Leland Whitlock
    June 12, 2013 at 8:02 am

    First you need to have dumps or minidumps turned on so they can be analyzed. Look at the following articles for details.

    http://www.memecode.com/docs/minidump.php
    http://forums.majorgeeks.com/showthread.php?t=35246

    You also need the debugging tools for windows.

    http://msdn.microsoft.com/en-US/windows/hardware/gg463009/

    And lastly some tools to help you analyze the file if you don't want to dig into the nitty gritty guts of Windows.

    http://www.resplendence.com/whocrashed
    http://nirsoft.net/utils/blue_screen_view.html

  4. Alan Wade
    June 12, 2013 at 6:47 am

    As the others have already stated, we need the error code in order to give you the right advice. Otherwise its just a guessing game.

  5. Harshit J
    June 12, 2013 at 5:54 am

    Install WhoCrashed software
    Enable memory dump. See this guide how to do it. http://www.itechtalk.com/thread11883.html

    Then, when you see a blue screen, your computer will start storing a memory dump. It will take some time. So be patient. After the memory dump is stored, restart your computer.
    Then, start WhoCrashed software and click analyze. At the end of the details, the problem causing driver will be listed. Search it's name on Google and install an updated version. There could also be issues with hardware. You should also try running a memory scan.

  6. Kay Fritz
    June 12, 2013 at 4:45 am

    Like Bruce already pointed out, very often those issues are based on driver conflicts. Another common root might be a problem with Computer Memory. If you could replace it for a while that should give you an indication as well.

  7. Bruce Epper
    June 12, 2013 at 1:19 am

    When you get a bugcheck (BSOD), there is a screen full of information including a hexadecimal error number and other associated information. We would need at least the error number to point you in the (hopefully) right direction.

    Since both the freeze & BSOD occurred while using multimedia, you should check your audio and video drivers and codecs first as they would be the most likely culprits.

    As far as your references to background tasks: There are always background tasks going on in modern operating systems. In Windows, if you are running antivirus software (and you should be), you have background tasks running. If you have anything at all showing up in the notification area (including the clock), you have background tasks running. Even if the area is blank, the system will be running the "Windows Idle Process" which is simply just a system-wide message pump but it must be running in the background for Windows to even process keystrokes, mouse movement and button clicks. Or did you mean that you didn't have any other user applications running?

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