What went wrong with photo transfer from my iPhone 4 to my Windows PC?

Anonymous September 16, 2014
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I’m trying to transfer photos from an iPhone 4 to my Windows PC via USB cable. It used to work 3 months ago, but now not.

I have upgraded all programs and the mobile itself. I have bought new cables, too. The iPhone does sync to iTunes, but I never used iTunes.

I always used to connect the cable and the device would show up in C: drive folders, but now there’s nothing there. I do get a “do you trust” message on the iPhone and I click trust but nothing happens.

Any Suggestions?

  1. Jazz S
    September 27, 2014 at 3:59 am

    Update: None of above suggestions helped me. Thank You for feedback.
    I went into Apple store and advised to save ALL 11,000 photos manually via internet photo storage site ie. dropbox, fliker, etc THEN go back into Apple store and get iPhone re-programmed as it has to do with a bug in i07 upgrade.
    Apparently this is only way.

  2. Jazz
    September 18, 2014 at 8:27 am

    This is what comes up on PC when I connect iPhone with cable.

    "iTunes was closed, to help protect your computer. Data Execution Prevention has closed iTunes. "

    I can not turn off this DEP . Do you think this might be why I'm having trouble?

    • Hovsep A
      September 19, 2014 at 6:49 pm

      open iTunes and disconnect from iTunes Store, try agian plugin iphone, do you get the same message?

      Troubleshooting issues with iTunes for Windows updates
      https://discussions.apple.com/docs/DOC-6562

      Try iTunes in safe mode. Hold down Shift–Control while opening iTunes. You should see a dialog "iTunes is running in safe mode". Do you get the same error?

      you can try command prompt (cmd)
      1) open cmd with administrative rights:
      2) type: bcdedit.exe /set {current} nx AlwaysOff and hit enter
      3) to re-enable DEP
      type: bcdedit.exe /set {current} nx AlwaysOn

      disabling DEP could also allow malicious code to take advantage
      http://www.microsoft.com/security/sir/strategy/default.aspx#!section_3_3

  3. Hovsep A
    September 16, 2014 at 10:01 am

    try to reset iphone

    • jacne77@hotmail.com
      September 17, 2014 at 4:23 am

      Thank you, I did this many times still hasn't helped.

      Seems it might be blocked via PC application... Message comes up saying iTunes Blocked (but is working) so I assume it means mobile ...

    • Hovsep A
      September 17, 2014 at 9:46 am

      iOS: Unable to import photos to computer
      http://support.apple.com/kb/TS3195

      iOS: Import personal photos and videos from iOS devices to your computer
      http://support.apple.com/kb/HT4083

      maybe you have photos not taken by iphone camera, if yes then delete that photos

  4. Jan F
    September 16, 2014 at 6:13 am

    If the iOS device is not recognized as a camera it's usually a problem with the Apple Mobile Device driver.
    http://support.apple.com/kb/TS1538

    • jacne77@hotmail.com
      September 17, 2014 at 4:21 am

      Thanks I have tried this and in device manager I managed to bring up devise is c drive I clicked on it and nothing in folder. But another thing it keeps bringing trust computer alert on mobile every 5 seconds now then devise disappears on PC ... :(

    • Jan F
      September 17, 2014 at 4:18 pm

      Obviously you should click to "Trust this computer", otherwise you won't be able to access the iPhone from your computer.

      Unfortunately this message does seem to be a bit bugged and on occasion it will ask you for the same computer every other time you connect it. If you are using a dock it sometimes helps to switch to a direct cable connection between the iPhone and the computer.

      Also be aware that since iOS7 Apple does not support uncertified third-party docks and cables. Therefor these can be a source of connectivity issues too. On occasion even older Apple Docks can cause frequent "Trust" messages or third-party notification.

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