Why doesn’t the webcam work on my Acer laptop?

Eunice Abe August 19, 2012
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I have an Acer Aspire 5336 and my webcam doesn’t seem to be working anymore.
Whenever I try to open the Acer Crystal Webcam, a message pops up saying ‘Camera is not installed or may be occupied by another user.’
I can’t even use it on skype or any other social site.

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  1. Nikhil Chandak
    November 13, 2012 at 9:09 am

    contact the Acer company to repair it

  2. Marlene
    September 29, 2012 at 1:15 pm

    I have update the drive and still not working? Help !!!!!!!!!!!!1

  3. Josh Vogler
    August 29, 2012 at 6:25 pm

    My first guess would be hardware problems. I have two Acer net-books that webcams stopped working after less than a year. My guess is when I retire them, and take them apart to see what the issue is...it will be a broken physical connection. No matter what drivers I install, my net-book no longer sees the device. I spent hours and hours trying to get them both working...and am pretty sure there was some faulty engineering Acer used for connecting the webcams seeing as my only 2 Acer products both failed at about the same time from purchase, and the same part of the net-book. I'm always up to trying something new though, if anyone figures out it's software/driver related.

  4. debajit
    August 26, 2012 at 5:00 pm

    same problem in my system also.........
    ANY one can give a solution

  5. Christian Thompson
    August 20, 2012 at 12:43 pm

    Hi. Right click on my computer, then properties then go to device manager and see if there any hardware list with an (!) in a triangle.

    Go to the manufactures website and download the latest drivers

  6. GrrGrrr
    August 20, 2012 at 9:48 am

    First check if the webcam driver/application is installed. Check from add/remove programs. Then go to the Acer link below and get the matching driver for your webcam (3 vendors are listed)
    http://support.acer.com/product/default.aspx?modelId=3288

  7. GrrGrrr
    August 20, 2012 at 9:48 am

    First check if the webcam driver/application is installed. Check from add/remove programs. Then go to the Acer link below and get the matching driver for your webcam (3 vendors are listed)
    http://support.acer.com/product/default.aspx?modelId=3288

  8. ha14
    August 20, 2012 at 8:40 am

    you can use windows restore point to revert back to the date where everything was fine and working.

    boot to safe mode with networking and launch webcam, if it works then it is not driver problem

  9. susendeep dutta
    August 20, 2012 at 5:43 am

    How do I use the Acer Hardware Vendor Detection Utility to find the correct drivers for my computer -

    http://acer.custhelp.com/app/answers/detail/a_id/14387

  10. josemon maliakal
    August 20, 2012 at 4:47 am

    may be you have missed to install the web cam driver ...try to find that from acer site and install it ..

  11. Bruce Epper
    August 20, 2012 at 3:31 am

    Does the device show up under Device Manager? Have you uninstalled and reinstalled the drivers? Are there any Warning or Error entries in the System Log indicating problems with the device?

  12. Shakirah Faleh Lai
    August 20, 2012 at 2:04 am

    Reinstall your webcam driver using cd if you have one or go to the official website to download the driver then install them on your computer.

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