Judith Tourlouki asks:
I have received a message that my e-mail account has been blocked as an unauthorised person is sending spam through my e-mail. MSN asked for my mobile phone number to send me a new code but nothing has been sent. What can I do?
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Hello, Is this the page where you have tried retrieving your account before? If it is not, you could start your recovery process by visiting the following link:
http://windowslivehelp.com/product.aspx?productid=10
I figure if the mobile option did not work for you for any reason, you can try the two other options left. Also you could retry the mobile option again. It could be there is a slow response due to the time of the year. All the options available are described in the next link:
http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6
Either use what is defined as a trusted computer or costumer support. Personally, I would try the costumer support option. Just make sure to provide as much information as you can to verify your account.
Thank you Fidelis, the mobile retry option worked. Judith
Hello, don’t mention it
first check if the email is genuine, or from a spammer/hacker?
Thank you for your help yes it was a spammer. Judith
Thanks for the feedback, The number of spams increasing, myself had to deal with that also since got several of the same genre.
Thank you Fidelis – I kept retrying the mobile option and it worked. Everything now working fine. Thank you once again for your sound advice. Judith Tourlouki
Hello, I am really glad your problem is solved.
i need my account to be unblocked
i need to unblock my msn account so i can read my messages .
I’m mentioning two methods in the links below if any one didn’t works -
http://www.helpowl.com/q/Hotmail/Troubleshooting/unblock-hotmail-account/48653
Video instructions -
http://www.shaanhaider.com/2011/02/how-to-recover-hotmail-account-video.html
i need to unblock my msn account so i can read my messages
I’m mentioning two methods in the links below if any one didn’t works -
http://www.helpowl.com/q/Hotmail/Troubleshooting/unblock-hotmail-account/48653
Below link has video instructions -
http://www.shaanhaider.com/2011/02/how-to-recover-hotmail-account-video.html
Thank you – all o.k. now.
my account has been blocked; how can i retrieve it?
Have you tried the suggestions that have already been posted here?
Hello, if you follow the steps provided in my post of Dec. 29th, you have a strong chance of recovering your account. Keep in mind that you have to be very patient though…………..
Check Fidelis – I followed his instructions and everything is fine now. Good Luck.