Why do I get a ‘this connection is untrusted’ warning when logging into my bank accounts?
Question by Daniel Burns /

Whenever I try to log in to any of my credit card banking accounts, I get the advisory “This connection is untrusted”, etc. I have never had this trouble before. What could the problem be as I need to get into these accounts?

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Answers (5)
  • jonny

    I have the same problem. Even when i use another server it still happens. It says that the certificate or something is not valid..

    any help on how to fix it…

    • Tina

      Jonny, 

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      Please click the Ask a Question button in the top left of MakeUseOf Answers, fill in the form, and submit your question. Please mention this question, so we don’t accidentally refer you back to here. Thank you!

  • Dbflashman2010

    It’s not just my bank account but  all  credit card accounts, paypal, etc.It happens on both Firefox & Internet explorer. I think all of these have certificates. They can’t all be out of date.

  • FIDELIS

    Hello, is it your browser giving you this warning? or is it your antivirus?  When you try to access your bank page, is it using https: or http: on the address?

  • Mike

    Basically there are three options:
    – the SSL Certificate of your bank was not renewed in time
    – you are victim of some (DNS) high-jacking which leads you to a forged page
    – your browser has a problem

    First I would try it with an alternative browser and see if the issue exists there too.

    I also suggest to update your Anti-Virus and run a full scan on your system. In you may also want to run the Microsoft Malware removal tool:
    1. click Start > Run (windowskey + R)
    2. type “mrt” and hit enter

    If nothing bad was found you should contact your Bank and ask if it’s known issue.

    Either way I do recommend you not to login until the issue is fixed.