Why won’t SugarSync work on my two computers?

Mickey Geo October 10, 2012
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I have installed SugarSync on PC#1. I have used my referrals in order to get additional storage space. I got 500MB for installing SugarSync on PC#2. Now I found out that instead of installing SugarSync by creating a new account on PC#2, I need to sync my files between PC#2 and PC#1 so I need to add PC#2 to the network created through the SugarSync account from the PC#1.

Unfortunately, I could not do anything. I tried uninstalling SugarSync on PC#2 and I deleted the account associated with it, but when I try to add PC#2 to PC#1, SugarSync does not add PC#2, but recognizes the account created initially and does add PC#2 to PC#1.

I really need to synchronize the 2 PCs, therefore I would very much appreciate any solution to my problem.
Looking forward for your help.

 

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  1. Mickey Geo
    October 18, 2012 at 12:14 pm

    @ha14: Thank you, I have checked the links you referred to, but they do not totally apply to my case; my problem is still there.

    @Macwitty: I shall try your suggestions and see what happens. Thank you for the idea!

    Thank you all!

  2. Macwitty
    October 11, 2012 at 2:33 pm

    I'm not a windows user but a SugarSync user. Maybe your problem is that even if you uninstal the program there are som pref file left and you computer 2 is still connected to your second account. My suggestion
    1. Log in to your Account 2 at Sugarsync website and UNLINK the computer. Log ut

    2. Install or open Sugarsync on Computer 2 with your email and password for Account 1

    3. Log in to your Account 1 at Sugarsync website and check if computer 2 is linked to the account

    if so, you can start to sync them using the manager in the Sugarsync app on your computer

    • Mickey Geo
      October 18, 2012 at 12:17 pm

      I shall try your suggestions and see what happens. Thank you for the idea!

      I´ll keep you posted!

  3. Mickey Geo
    October 11, 2012 at 1:38 pm

    Thank you for your comments, but as far as I found out looking on internet, SugarSync does not allow to change the status of a PC on the network created by using it. It means that once you installed SugarSync with a new account on a PC, you cannot add that PC to the network created by installing SugarSync on another PC, with another account. Maybe only if you make a fresh OS installation on the PC and try to add that PC to the existing network by installing again SugarSync on a new PC.
    It seems more likely to be an issue related to some registries, rather than to the firewall or antivirus software.

    What do you think? Do you know anything about that?
    Does this solve the problem or I shall always have two separate PCs, with two different accounts on SugarSync that I shall never synchronize?

    I know, there is always the possibility to use another cloud storage&synchronize system, but I really like SugarSync and I hate to think that I shall have to give it up!

    Thank you and I am still looking forward to finding an answer to my problem...

  4. Harish Jonnalagadda
    October 11, 2012 at 11:58 am

    Yeah I agree. Just check the firewall settings and ensure that the connection is not closed.

  5. ha14
    October 11, 2012 at 7:49 am

    perhaps firewall, antivirus issues?
    https://sugarsync.custhelp.com/app/answers/detail/a_id/263/~/reconnecting-sugarsync

    SugarSync Manager uses port 443, which is used for SSL connections. Certain firewall programs can block applications from using port 443. Also, Windows Defender sometimes closes connections on this port.
    https://sugarsync.custhelp.com/app/answers/detail/a_id/64/related/1

    Syncing across two or more computers
    https://sugarsync.custhelp.com/app/answers/detail/a_id/24/~/syncing-across-two-or-more-computers
    http://www.sugarsync.com/online-help/Syncing_Between_Computers.htm

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