How can I help my room mate restore his Windows Vista computer that got a Live Security Platinum alert screen?

Judith Schwalb August 6, 2012
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My roommate’s Toshiba laptop running Windows Vista got a Live Security Platinum alert screen. Help please!

He opened a website, the screen popped up etc., he tried a hard reboot, control panel, delete internet options of all cache, then tried to delete the “program”. Now all his computer does in power up, then about ten seconds into it, powers down. Any help out there? Thanks

  1. julien croy
    September 7, 2012 at 11:22 pm

    you could revert it to factory settings by using bios or control panel under restore

  2. Mike
    August 29, 2012 at 8:47 pm

    Fortunately I got rid from this virus with http://livesecurityplatinumremoval.net help. Simply get the spyhunter 4 from there and you should be doin' fine.

  3. FIDELIS
    August 20, 2012 at 11:04 pm

    INSTRUCTIONS:
    http://malwaretips.com/blogs/live-security-platinum-removal-guide/I

    would also add a full scan with the portable version of superantispyware Personal Edition:

    http://www.superantispyware.com/portablescanner.html

  4. FIDELIS
    August 20, 2012 at 11:01 pm

    Hello, instead of giving you my version, you can follow the steps provided in the link below. I would also add a complete scan with the portable version of superantispyware. Make sure to select the Personal Edition:

    http://www.superantispyware.com/portablescanner.html

    Instructions:
    http://malwaretips.com/blogs/live-security-platinum-removal-guide/

  5. Mihovil Pletikos
    August 13, 2012 at 6:43 pm

    start in safe mode, scan with spybot and remove all threats, then scan with hijack this and submit to their forum log and remove what they tell you....

  6. Anay Chaubal
    August 7, 2012 at 8:01 am

    spybot search and destroy is a free utility that looks like it might just be the answer to your problems. available for download from http://www.filhippo.com

  7. Lambvolution
    August 7, 2012 at 1:08 am

    your roomate notebook probably infected by fake antivirus. check the solution from trend micro web http://esupport.trendmicro.com/solution/en-us/1056510.aspx

  8. ha14
    August 6, 2012 at 2:45 pm

    download SARDU burn on cd, boot on it and scan computer for infection
    http://www.sarducd.it/

    boot to bios and see if the hard drive is this first option in boot sequence.

    for startup repair try this
    http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

    broken mbr repair
    http://www.lancelhoff.com/how-to-fix-vista-mbr-repair-broken-vista/
    bootrec.exe /fixmbr
    bootrec.exe /fixboot

    if you have windows vista cd then boot on it and do repair
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html
    you will need to reactivate windows vista

    if it is boot repair follow this
    http://support.microsoft.com/kb/927392

  9. Bruce Epper
    August 6, 2012 at 2:43 pm

    bleepingcomputer has a complete set of instructions for removing the infection here. If you cannot get the computer to boot into Safe Mode, you may need to boot from the Vista DVD to go to repair mode (command prompt) and run the system file checker (sfc /scannow) in order to fix the files needed to boot first.

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