Judith Schwalb asks:
My roommate’s Toshiba laptop running Windows Vista got a Live Security Platinum alert screen. Help please!
He opened a website, the screen popped up etc., he tried a hard reboot, control panel, delete internet options of all cache, then tried to delete the “program”. Now all his computer does in power up, then about ten seconds into it, powers down. Any help out there? Thanks
Browser: Explorer 9
System: Windows
Tagged: remove virus, virus, windows issue, windows tips, windows vista
System: Windows
Tagged: remove virus, virus, windows issue, windows tips, windows vista
9 Answers -
Bruce Epper
August 6, 2012bleepingcomputer has a complete set of instructions for removing the infection here. If you cannot get the computer to boot into Safe Mode, you may need to boot from the Vista DVD to go to repair mode (command prompt) and run the system file checker (sfc /scannow) in order to fix the files needed to boot first.
ha14
August 6, 2012download SARDU burn on cd, boot on it and scan computer for infection
http://www.sarducd.it/
boot to bios and see if the hard drive is this first option in boot sequence.
for startup repair try this
http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/
broken mbr repair
http://www.lancelhoff.com/how-to-fix-vista-mbr-repair-broken-vista/
bootrec.exe /fixmbr
bootrec.exe /fixboot
if you have windows vista cd then boot on it and do repair
http://www.vistax64.com/tutorials/88236-repair-install-vista.html
you will need to reactivate windows vista
if it is boot repair follow this
http://support.microsoft.com/kb/927392
Lambvolution
August 7, 2012your roomate notebook probably infected by fake antivirus. check the solution from trend micro web http://esupport.trendmicro.com/solution/en-us/1056510.aspx
Anay Chaubal
August 7, 2012spybot search and destroy is a free utility that looks like it might just be the answer to your problems. available for download from http://www.filhippo.com
Mihovil Pletikos
August 13, 2012start in safe mode, scan with spybot and remove all threats, then scan with hijack this and submit to their forum log and remove what they tell you….
FIDELIS
August 20, 2012Hello, instead of giving you my version, you can follow the steps provided in the link below. I would also add a complete scan with the portable version of superantispyware. Make sure to select the Personal Edition:
http://www.superantispyware.com/portablescanner.html
Instructions:
http://malwaretips.com/blogs/live-security-platinum-removal-guide/
FIDELIS
August 20, 2012INSTRUCTIONS:
http://malwaretips.com/blogs/live-security-platinum-removal-guide/I
would also add a full scan with the portable version of superantispyware Personal Edition:
http://www.superantispyware.com/portablescanner.html
Mike
August 29, 2012Fortunately I got rid from this virus with http://livesecurityplatinumremoval.net help. Simply get the spyhunter 4 from there and you should be doin’ fine.
julien croy
September 7, 2012you could revert it to factory settings by using bios or control panel under restore