Apr212011

How can I restore the sound after upgrading to Windows 7?

Laura Doughty asks:

I, like many others, have lost my Output Audio Device after converting my laptop from Windows XP to Windows 7. There are no drivers, devices, controllers, etc. I’ve run the updates, downloads, installs, dxdiag, PIRIFORM SPECCY. I can run video, but with no sound. The specs that I can find are as follows:

HP Pavilion zd8000 (EC308UA#ABA) Bios Ver 1.00PARTTBL
Old op system Windows XP 32-bit
New Windows 7 Home Premium 64-bit
Device tree says ACPI x64-based PC
Motherboard is Quanta Model 3082
Version F.33
Hard Drive TOSHIBA MK1031GAS ATA Device
Partition #0
Partition ID Disk #0
Disk Letter C:
File System NTFS
Size 93GB
Used Space 57GB (61%)
Free Space 36.5GB (39%)

Also I never got an error when installing Windows 7 saying that the file system was NTFS, and I can’t redo anything about that. What else can I tell you or should I just send a cc of the .txt file with all my dxdiag and speccy? I also had a heck of a time getting Google Chrome to install, and now can’t be seen or connect to the Homegroup my husband set up so we could share printers.



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4 Answers -

0 votes

Kire

April 21, 2011

Download the HP Compaq nx6125 Notebook PC*-* Conexant AC97 Audio Driver for Microsoft Vista (32-bit) – HP Business Support Center (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=471753&prodNameId=471756&swEnvOID=2096&swLang=8&mode=2&taskId=135&swItem=ob-47262-1). Extract but dont install. Go to c:swsetup and rename the 2 files: camc6aud.sys and camc6hal.sys to camcaud.sys and camchal.sys (in short, remove the 6 from the filename) and copy them to c:windowssystem32drivers and restart the laptop.

Laura Doughty

I had my fingers crossed but…to no avail. Here’s what I get when I start up now:
Detection details

Installed audio devices
This file contains the details stored in the registry for all installed audio devices.
File Name: Registry log.reg

Collection information
Computer Name: LAURAS-PC
Windows Version: 6.1
Architecture: amd64
Time: Friday, April 22, 2011 6:42:09 AM

Publisher details

Sound
Troubleshoot problems that prevent your computer from playing or recording sound.
Package Version: 1.0
Publisher: Microsoft Windows
Playing Audio
Play sounds and other audio such as music files.
Package Version: 1.0
Publisher: Microsoft Corporation
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Windows

The Registry log.reg reads:
Registry Error:
Cannot import C:UsersLaura AdministratorAppDataLocalElevated Diagnostics25504353602011042211.000Registry log.reg: Not all data was successfully written to the registry. Some keys are open by the system or other process.

Was I supossed to delete the other system32 drivers? Also, when I went to c:swsetup I found 2 (SmartAudio)numbered files (SP35558 & SP34634) each containing the same 2 system files you said to change. I changed them in both but copied only one of them into c:windowssystem32drivers.

My whole process was following guidelines from Microsoft – Upgrading from Windows XP to Windows 7, and using their Windows East Transfer download. I only had a Windows 7 “64 bit” install disk even though XP was a 32 bit version but I downloaded the For Windows XP 32-bit as recommended. I probably should have just formatted my hard drive and started from scratch, but now my husband and I have both used the install disks and are only allowed one more time (if that) before we have to repurchase them.

April 22, 2011
Kire

Try in command prompt this command SFC/SCANNOW..

April 22, 2011
Laura Doughty

Here’s what it says:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:UsersLaura Administrator>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:UsersLaura Administrator>

April 24, 2011
0 votes

Ergys Ura

April 27, 2011

Laura , i advise you try this link ,http://drp.su/download.htm, perhaps its not only your audio driver that has a problem but with this link i just gave you, you can download a driver pack with all the available drivers for all laptops and pcs, 32 bit and 64 bit, see if it helps.

0 votes

Ergys Ura

April 27, 2011

http://drp.su/download.htm sorry but the “,” broke messed up the link

0 votes

Cageant

September 12, 2011

6

Scan for recent hardware
changes
Completed
Scanning might
find new devices attached to your computer and install
them.

Detection details

Installed audio devices
This file contains the details
stored in the registry for all installed audio devices.
File Name:
Registry
log.reg
Collection information
Computer Name:
WAYVERN-PC
Windows Version:
6.1
Architecture:
x86
Time:
Monday, September 12, 2011 1:29:34
PM

Publisher details