After 2 days with Apple tech support they have told me the only way to get my phone out of DFU mode is to do a restore. My phone shows up in iTunes as recovery mode, but my screen is black and they have told me that the reason recboot and those type programs did not kick it out of recovery mode is because it is in fact in DFU. I can restore my phone from the backup I did in December. All trouble shooting did not work and they have told me the restore is my only option.
Here is the problem: I had a baby since that last backup and my phone is full of videos and pics that are not backed up. I can’t lose them, I will be devastated! Apple told me a 3rd party company might be able to get out these files, but they could not help me other than getting the phone back to where it was in December
I tried using file recovery software, but none of them can read that my iPod is there when I connect it. I assume because it is stuck in DFU.
Here is the information I know:
My iPhone 4 is a Verizon phone that I purchased and has not been jailbroken. I noticed an update in settings and my older kid pressed it. The Apple bar was moving doing an update. I told her I didn’t want the update and she pressed home and sleep and shut the phone off and now it is stuck. No combinations of button pressing or any other trouble shooting techniques worked for the Apple techs and they tried with me for 2 days.
I tried to see if my phone would come up in Tiny Umbrella, but it also didn’t show up.
My question is, if I do the factory restore, will the file recovery software work then or does a factory restore completely override the data and make it irretrievable?
My other question is, if I leave the phone as is without restoring, is there a 3rd party company that can somehow hack into my phone and find my videos and pictures even though I did not manually delete them?
Last question, is there any way to kick this phone out of DFU mode without losing data that does not involve restoring or pushing buttons because the button holding does not work and losing my pictures and videos is not the route I want to take!
Sorry, my question is wordy, but I’ve been dealing with this for days and people just keep telling me the same button combos and do not seem to understand my actual question so I am just trying to be clear.