How can I recover the files on my external hard drive that Windows Explorer can’t recognise?

Sri Swaminathan Vanarasi August 28, 2012
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I have a Seagate external HDD of 500GB and recently it stopped showing up in Windows Explorer, but it shows up in boot menu, device manager and also in disk management. In disk management it shows as not initialised with 2049 GB of disk space and I need to recover important data.

I tried different software (Recuva, Test Disk) to recover data but none of them helped. Please help me out I have very very important data on it that I need to recover.

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  1. softwaredemons
    November 8, 2012 at 4:00 pm
  2. siron
    September 4, 2012 at 7:59 pm

    hi,

    few days before my seagate external hard drive gets corrupt. I searched a lot for data recovery software in Google. I found good data recovery software. This software can restore lost files from corrupted Seagate external hard drive due to bad sectors, virus attack, file system corruption etc....here i provide you the link of that software it will surely help you to sort out your problem.

    software link:-http://www.recoverseagate.com/external-hard-drive-data.html
    download link:-http://www.recoverseagate.com/download/recoverseagate.exe

  3. macdvd
    September 3, 2012 at 1:57 am

    you may try this data recovery (http://www.recoverdatamac.com/data-recovery.html). I used to use it to recover my deleted file on my external hard drive, it works well.

  4. cypherinfo
    September 2, 2012 at 10:14 am

    Hello, try easus data recovery wizrd professional: http://www.easeus.com/datarecoverywizardpro/ try it is free to download. That was the only app that worked when I find in troubles. It is capable to recover deleted files too.
    I'd suggest you to run an antivirus scan after the recover.
    Let me know if it worked; if not I'll help you; contact me on twitter: @cypherinfo

  5. Mike Green
    September 1, 2012 at 4:42 pm

    Use a LiveCD with ubuntu on it

  6. John Paul Wohlschied
    August 31, 2012 at 1:10 am

    I had an external drive that was on the way out and Windows Explorer would not see it. Fortunately, FreeCommander (http://www.freecommander.com/) did see it and I was able to copy the files I wanted..

  7. Tony Batty
    August 30, 2012 at 3:04 am

    You may have a virus my friend, first off, go get yourself a good anti-virus, (Microsoft SE) and even a malware scanner (Xoftspy) and use this software (http://www.petges.lu/) to unhide your files.

    But before you get to all that, go to your control panel - folder options - view and check the following (Show hidden files, folders and drives), then uncheck (hide extensions for known file types), now go back to your drive where you have the folders and see if you can see them now. if that is the case go ahead and install the anti-virus

    Link for download (Choose OS) http://windows.microsoft.com/en-US/windows/products/security-essentials

    Link for manual updates if no net available on the Computer
    http://www.microsoft.com/security/portal/definitions/howtomse.aspx

    Link for MSE portal with good advise
    http://www.microsoft.com/security/portal/

    Link for Xoftspy
    http://www.paretologic.com/products/xoftspyse/

    Link for Attribute Changer
    http://www.petges.lu/

    Enjoy.

  8. Adjei Kofi
    August 29, 2012 at 1:40 pm

    Try plugging it into a linux system(ubuntu). Ubuntu usually displays all the hidden files and folders.

  9. venkatp16
    August 29, 2012 at 10:55 am

    check HirenBootCD.. It has lot many tools to recover the data.

  10. Irshaad Abdool
    August 29, 2012 at 7:02 am

    if your drive is not recognised you wont be able to do filemanagemnt stuffs directly from windows. try to boot with backtrack or some other liveCD to try to access it.

  11. ha14
    August 28, 2012 at 8:31 am

    1. Go to run and enter [diskmgmt.msc] and hit [enter] to open the Disk Management interface in Windows 7.
    2. Now You can see all the hard drives and partitions of the computer system.
    3. Select the partition which don't have the Drive Letter.
    4. Right Click on that Drive and Select “Change Drive Letter and Paths”
    5. Now click the Add button and assign a drive letter to the partition.

    1. Go to run and type cmd then right click on it and choose run as administrator
    2. type DISKPART and hit enter
    3. etype : LIST DISK. This will show you all the connected disk with the offline one.
    4. Now select the offline disk using the next command SELECT DISK wheredisk_no is the offline disk number which you can get from step 3 result.
    5. Now you have selected the offline disk. Now enter command ONLINE DISK.

    • Bruce Epper
      August 28, 2012 at 12:36 pm

      Point 1: OP stated that the disk shows up in Disk Management as NOT INITIALIZED. Changing drive letters/paths or attempting to mount the disk CANNOT happen until it has been initialized first.Point 2: You can mount a disk directly in Disk Management instead of bouncing to diskpart on the command line which is easier for most users. All they need to do is click on the big block that has Disk #, the drive status (online, offline, not initialized), etc., and select Online from the context menu.

  12. Oliver Powell
    August 28, 2012 at 7:01 am

    Though, you can't use that disk right now but can recover data if its still there and not overwritten (Sorry, you had already used freeware and implemented other methods). The best bet is to avoid using that disk till the time your data get recovered.
    The first step to follow is to choose any professional recovery software, useful in recovering data from damaged or inaccessible hard drive. You can get some professional software by Googling it, I've found one called Stellar Phoenix.

    Download and install the demo version of that software and start scan. See if it can locate the external hard drive and shows the files contained on it. If yes then you are in luck and might recover that data once you go with premium version as the demo version will only give previews not recovery.

    Good Luck!!
    Thanks

  13. Oliver
    August 28, 2012 at 6:58 am

    Though, you can't use that disk right now but can recover data if its still there and not overwritten (Sorry, you had already used freeware and implemented other methods). The best bet is to avoid using that disk till the time your data get recovered.
    The first step to follow is to choose any professional recovery software, useful in recovering data from damaged or inaccessible hard drive. You can get some professional software by Googling it, I've found one here :
    http://www.stellarinfo.com/partition-recovery.htm.

    Download and install the demo version of that software and start scan. See if it can locate the external hard drive and shows the files contained on it. If yes then you are in luck and might recover that data once you go with premium version as the demo version will only give previews not recovery.

    Good Luck!!
    Thanks

  14. Bruce Epper
    August 28, 2012 at 4:03 am

    Your best bet is to first use a Linux LiveCD to copy your important data from the drive to another storage device. After that, you can go into Windows again and attempt to initialize the disk. In some cases, it will just start working after the initialization (similar to importing a foreign disk) and other times it will want you to repartition and format the drive (which is why you want to get anything important off of it first.)

    • Sri Swaminathan Vanarasi
      August 28, 2012 at 5:12 pm

      hi Bruce,
      i already tried with slacko puppy with linux live USB creater... but didnt work :(
      i'll definitely give a try with linux live CD also

      Thanks :)

  15. ferdinan Sitohang
    August 28, 2012 at 3:26 am

    Try log in as a safe mode, and see whether it can be access or not. To do a restoring data you need to initialize the drive first, so the software will recognize it. if it still cannot be accessed, re format the drive and do the recovery.

    • Jack Catel
      December 20, 2012 at 9:15 am

      I suggest you can trying a third-party data recovery tool to retrieve the data from external hd

      If the issue persists and these data are very important for you, you take direct support with company and check trial version.

      For more information about Recovery, click the following post http://windowsdatarecoverytool.blogspot.com

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