Can you recommend a simple PC repair ticketing solution?

Dustin Thompson May 13, 2012
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I work at a small computer repair shop. Individuals as well as our regular clients bring in their computers to be fixed. Normal stuff, virus removal, copy files, power supply issues etc.

What I need is a SIMPLE ticketing solution without all the fancy bells & whistles associated with “Help Desk” programs. I’ve tried Spiceworks, Jazzdesk, and others but I want something simpler. Something my fellow techs, as well as our office manager, can use quickly and easily.

The techs have no problem using Spiceworks, but we spend so much time explaining how to use it to our office managers, that it becomes easier to just fill out a hand written ticket. I just want a little customization with categories, customers names, and resolutions. That’s all.

Thanks for your help.

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  1. xerxes
    July 2, 2012 at 7:04 am

    If you want to keep the help desk power and have a simple interface that anyone can understand, then I highly suggest you look at http://www.focalscope.com. As far as interface simplicity goes + help desk features it is the best I’ve used. So much so, I moved everyone in my business onto FocalScope… no training required.

  2. Michael
    July 2, 2012 at 7:02 am

    If you want to keep the help desk power and have a simple interface that anyone can understand, then I highly suggest you look at http://www.focalscope.com. As far as interface simplicity goes + help desk features it is the best I’ve used. So much so, I moved everyone in my business onto FocalScope… no training required.

  3. Marz
    May 16, 2012 at 12:54 pm

    Check out xuvvo.com it's for computer shops, and it have a repairs module just what you need.

  4. Mike
    May 14, 2012 at 7:12 pm

    My vote also goes to osTicket ~ it's quite easy to use yet has all the advanced features like different access levels, ticket creation via simple webform and email, even file attachments to tickets and stuff...

    Another one often used is OTRS but I haven't really 'worked' with it myself.
    http://www.otrs.com/

  5. Saikat Basu
    May 14, 2012 at 2:28 pm

    You can take a look at OSTicket [http://osticket.com/]. A friend of mine had used it sometime back. It is free and Open Source. Help Desk Lite [http://www.helpdesklite.com/] is also very simple.

  6. Richard Carpenter
    May 14, 2012 at 1:43 am

    Well, RepairTRAX is fairly simple, a local shop I have done work for uses it. I didn't like it for its simplicity, I have logged too many hours on remedy... That said it is very start forward, anyone who can fill out online forms can use it.

    They have setup and usage demos on there site, so you can give it a look over.

    http://www.repairtrax.com

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