I own a Dell E510 that came w/ a GWA4164B DVD drive.
No problems w/ CDs, burned DVDs and usually not software ROMs. However, when TRYING to play a store-purchased DVD, it’ll spin, spin, spin, stop. Nothing.
I’ve looked in countless places across the WWW for a solution; some say it’s a common problem (apparently with as many posts as there are about it) some say it’s a simple firmware prob that can be fixed w/ a measly D/L from Dell…nope.
I’m at my wit’s end and am ready to slingshot the whole thing through Dell’s front window.