Why isn’t my plug-and-play external DVD drive working?

Jake Nelson April 16, 2012
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My DVD burner in my Toshiba laptop stopped reading CDs so I went ahead and bought an external DVD-RW/CD-RW Gear Head device. It is not being detected via plug and play. After searching I saw alot of  people with the same problem. How can I fix it?

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  1. ha14
    April 16, 2012 at 6:49 am

    can you boot to bios and see if there is an option like enable cd/dvd reader support?

  2. Susendeep Dutta
    April 16, 2012 at 6:01 am

    Does your DVD writer shows up on device manager list?
    If yes,does it have yellow exclamation mark on it?

    You can try the solution provided by Microsoft -

    http://support.microsoft.com/kb/982116

    Have you enabled power management settings in your laptop?Might be your external DVD writer might not have been getting enough power for running it.