Why can’t I perform a software update on my Mac when I am connected to the Internet?

slreiner October 24, 2012
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I am connected to the Internet and am able to use all features of any program on the Internet. However, when I try to do a software update my computer says it cannot connect because it is not connected to the Internet.

When i open network diagnostics it says that my Wi-Fi is working, my Wi-Fi settings are fine as are my network settings but my “ISP, Internet and Server” are not. What could the problem be and how do i fix this?

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  1. Jan Fritsch
    October 24, 2012 at 4:57 pm

    Try if you can access/visit a website using Safari. If that works I would (almost) rule out actual network issues

    If it is an OS X update try repairing the disk permissions using Disk Utility
    http://macs.about.com/od/applications/ss/firstaid.htm

    If it is an application update via the App Store make sure the app is stored within the Application folder as applications moved outside of can't be updates.

    Feel free to report back if any of the tips in here so far didn't help.

  2. Donovan Hoggan
    October 24, 2012 at 1:45 pm

    If you have it, call AppleCare at 1800-MY-APPLE. You should have it automatically for the first 90 days, then for three years if you buy it.

  3. ha14
    October 24, 2012 at 10:01 am

    try manual download
    http://support.apple.com/downloads/

    perhaps the hard drive is corrupt somehow
    Restart the computer and hold down command-R as soon as you hear the chime, which will cause your computer to boot into recovery mode. Once there, open Disk Utility and repair the hard drive. If it succeeds, restart normally and try updating again. otherwise use Diskwarrior
    http://www.alsoft.com/diskwarrior/

    Mac App Store: Cannot update App Store purchases or updates do not seem available
    http://support.apple.com/kb/TS4236?viewlocale=en_US
    This may occur if you have Spotlight indexing disabled on your startup (boot) volume. The App Store uses Spotlight indexing to know when applications have updates available and to process those updates.
    To resolve this issue, re-enable Spotlight indexing on your startup volume:
    1.Open System Preferences from the Apple (?) menu in the upper-left menu bar.
    2.Choose Spotlight from the View menu.
    3.Click the Privacy tab.
    4.Remove your startup volume from the list by selecting it and clicking the minus (-) icon in the lower-left corner of this window.

  4. Douglas Mutay
    October 24, 2012 at 9:56 am

    Other Mac users had the same problems. Check that link and see solution. Hopefully it will work for you also: https://discussions.apple.com/thread/2500433?start=105&tstart=0