Why should two people out of fifty be unable to open my Word .doc newsletter?

Billy Ross February 16, 2011
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I produce and send out fifty copies of a newsletter every month – 4 pages – as an attachment. It is sent as a Word .doc compatibility mode. I use Windows XP and have Microsoft Word 2007/ Office Professional.

They have all received this perfectly well for the past year, but two recipients now say that part of the header info is missing and one that a small box graphic is also enlarged when printed out. Don’t think there’s anything I can do, but that the fault must be with their printer set-up. They don’t know how to solve this, and I have sent this also in other .doc formats. Any advice please?

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