Did PaperPort 12 corrupt my files and my printer?

Merryann September 25, 2010
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We have been using PaperPort since before it recognized .pdf files. We use it to organize and edit volumes of genealogy files and pictures. Recently, we upgraded to version 12 (yes, we downloaded 12.1 also) and ran into a plethora of problems. So, I removed ver. 12.1 and installed ver. 11, which worked perfectly before the computer was rebuilt & ver. 12 installed.

Now, .pdf files that are perfectly fine when being edited are unusable when they are opened the next time. The image is corrupted, showing shades of gray instead of text. The thumbnail is so small you have trouble even clicking on it. And our Canon Lide 90 scanner won’t work anymore, either!

My next step is to download the special uninstall program for ver. 12 to make sure I got rid of it all.

Any one have this type of problem or have any ideas what to do about it?

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  1. Tina
    November 22, 2010 at 11:11 pm

    Merryann,

    did you manage to repair your PaperPort installation and can you access and use the PDF files again? Please let us know how it turned out. Thank you!

  2. Anonymous
    September 26, 2010 at 1:04 pm

    Hi
    Uninstal paperport, then driver of Canon Lide 90. Reboot then download a new driver for canon.

    Be sure that there is no conflict between paperport and canon, check paperport web page for compatibility issues.

    Did you tried
    Maxfix
    http://nuance.custhelp.com/app/answers/detail/a_id/1612/~/maxfix-to-repair-damaged-paperport-files
    For PaperPort and PaperPort 5.3 Deluxe or lower.

    To resolve this issue, follow these steps:

    Make note of the name and the exact path given in the error message for the damaged file.
    Go to "Start", "Find", and then "Files or Folders".
    Search for "Maxfix.exe", which will be located in the Paprport folder.
    Once found, double click on the file to begin the process.
    After reading the instructions, click on the "OK" button.
    In the "Folder" dialog, on the right-hand side, navigate to the location that was written down in Step # 1.
    Select the "File name", in the box on the left-hand side of the file that was written down in step # 1.
    Click the "OK" button. The "New PaperPort File Reconstructed Data" window will come up.
    Type the name of the repaired file in the "File name" field, e.g. "Fixed.max" and click on the "OK" button.
    The "File Recovery Progress" box will open and report how the repair went.
    If the file was reported as "Repaired", use the Windows Explorer to locate the original damaged file and delete it.
    Launch PaperPort.
    From the "File" drop down menu, select "Import" and import the file that was repaired into your PaperPort desktop