I have bought my self a Sony Xperia Z3 (which is supposedly water-resistant) and the unit when submerged to just 6 inches of fresh water in the sink the phone died after a few minutes.
I brought the unit to the service center since it is still covered by the warranty. From there they advised me to bring the unit to where I actually bought it from because the unit damage is eligible for a new unit replacement.
I did that, and after 3 weeks, the store called me up and I WAS TOLD THAT MY NEW UNIT HAD ARRIVED. In the store itself, we checked the supposedly new unit. It looked new externally, but when we checked the IMEI number, I was surprised the same number was there in a supposedly new unit.
So I asked the store manager how is this possible? The reply was that they are assigning same IMEI number on the new units that Sony is replacing for warranty purpose later on, since they are destroying the defective units that are coming in.
My question is this, is this all true that the IMEI number from one unit can be RE-ASSIGNED to another unit by the manufacturer?
It may be so, but is this more complicated than just providing a new unit and rewrite what ever is there in the warranty?
Or they are just playing with me when the truth is that they simply repaired the unit’s internals and replaced with a new casing?