Why can I not use my keyboard or mouse when my Windows Vista computer wakes up from sleep mode?

Melissa February 14, 2011
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After computer comes out of sleep mode, keyboard is not recognized. Mouse will freeze and there is no way to shut down or reboot. I must shut down with on/off button. I am running Windows Vista Home. Help please!!!

  1. Sara
    May 7, 2012 at 8:34 pm

    My computer screen turned to a white tint and I can't click anything so I can restart it!
    Please help!

    • Susendeep Dutta
      May 8, 2012 at 10:38 am

      Check whether the cables of your monitor are loose or not.Also,try cleaning the connectors of your cable monitors.

      You can restart your PC by pressing restart button present at the CPU.

  2. Johnnyimpossible
    February 4, 2012 at 4:01 pm

    I'm having the same issue... while in sleep mode, if I wake it, the light on the tower shows that it has come out of sleep mode and I can hear the hard drive, but I have nothing showing on my monitor... It's like the monitor is getting no signal. If I turn off the computer and power up, all is well again.

  3. Jammie21
    July 15, 2011 at 2:46 am

    My Keyboard AND mouse are not working on my HP windows 7 PC.. How can I navigate my computer without a keyboard?!!!!

    • Tina
      July 16, 2011 at 1:22 pm

      Jammie,

      I suggest that you ask a new question. Please use the respective link in the top left of the MakeUseOf Answers page. Thank you!

  4. Aibek
    February 21, 2011 at 12:39 pm

    Melissa,

    Any updates on the issue? Did you try recommendations provided above?

    Aibek

  5. FIDELIS
    February 15, 2011 at 6:03 am

    Hello, adding the information that it is a ps/2 keyboard/mouse changes the equation. Have you tried doing the following?

    -- start
    -- type device manager on search bar
    -- press enter
    -- enter password if any
    -- Find and expand the keyboard entry
    -- Right click, select properties
    -- Select Power Management
    -- Uncheck entry: Allow computer to turn off this device to save power
    -- Check mark entry: Allow this device to bring computer out of standby
    -- Find the entry for mouse
    -- Apply the same steps

  6. Anonymous
    February 14, 2011 at 7:31 pm

    enable 'USB Legacy Support" in the BIOS

    or

    Device Manager - under Blootooth radios click Blootooth devices and then open POWER MANAGEMENT where deactivate "Allow the computer to turn off this device to save power"-button.

    or
    1.If you have changed your default power plans, you may reset them back to their default settings by entering in cmd.exe "powercfg -restoredefaultschemes" and press Enter

    A USB device may no longer work correctly after Windows Vista resumes from sleep or from hibernation
    http://support.microsoft.com/kb/928631/en-us

    Also check if Windows reports any problem devices
    •First make sure all your devices are connected and powered on
    •Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    •Click Problem Devices. Anything appear?

  7. FIDELIS
    February 14, 2011 at 6:41 pm

    Hello, you can also try the following steps:

    -- start
    -- type device manager on search box
    -- enter
    -- find heading USB Hub device
    -- Highlight USB Hub Device and right click
    -- Choose properties
    -- Go to power management tab
    -- Uncheck Allow the computer to turn off this device to save power
    -- Do this steps for every USB Hub Device

  8. Anonymous
    February 14, 2011 at 6:34 pm

    Is your keyboard using USB, if it is your USB ports are not waking up with Windows.

    Follow these steps:

    1. Goto Control Panel

    2. Goto Power Options

    3. Change Power Plan

    4. Change Advanced Settings

    5. USB Setting >> USB selective suspend setting>> change setting to diabled

    See if this works for you.

    • Melissa
      February 14, 2011 at 6:53 pm

      keyboard and mouse are dedicated, not usb

    • Anonymous
      February 14, 2011 at 7:36 pm

      by dedicated you mean PS/2 correct? (round connector)

      Who made the machine and what model computer is it?

    • Melissa
      February 14, 2011 at 10:30 pm

      My desktop is HP Pavilion a6230n, x86, AMD Dual Core 5600 running Vista Home Premium with sp2, with ps/2 kbd and mouse.
      According to device manager all are operating properly with no problems. I have not let computer go to sleep, so all is ok.

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