Why has my iTunes store stopped working?

Kyle November 3, 2011
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My iTunes & store has worked perfectly, but suddenly stopped connecting. When I open the store within iTunes, it says ‘accessing iTunes store’, but only reaches half way before stopping.

It is not disabled in the parental controls, and shows no error messages. Could it be the new version, as it has worked for years.

OS: Windows Vista
Version: 10.4

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  1. Joyce
    May 28, 2012 at 12:59 pm

    Found this on a forum, should work:
    For PC users, before reinstalling, try this:

    Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run as Administrator

    then type in:

    netsh winsock reset

    hit enter, restart PC, open iTunes. Hopefully fixed.

    https://discussions.apple.com/thread/3223139?start=0&tstart=0

  2. SFCurley
    November 4, 2011 at 11:53 pm

    Same problem, tried several other solutions (re-authorizing computer, etc).  My problem turned out to be that my firewall was blocking internet explorer (which I don't use).  When I allowed IE access, I could then access the iTunes store without any problem.

    • FIDELIS
      November 5, 2011 at 7:15 pm

      Thank you for the feedback

  3. Anonymous
    November 4, 2011 at 8:40 am

    Have you any software installed like family protection BSecure or another kind?

    try this:

    1)Start --> Programs --> Accessories (Right Click on Command Prompt)
    --> Run as Administrator

    2)then type in:

    netsh winsock reset

  4. FIDELIS
    November 4, 2011 at 6:58 am

    Hello, you do not seem to be the only one with that issue:

    https://discussions.apple.com/thread/2782872?start=0&tstart=0

    also, you can read the following thread if the above does not work:

    https://discussions.apple.com/thread/3223139?start=0&tstart=0

  5. Jeff Fabish
    November 3, 2011 at 11:21 pm

    Hi Kyle,

    Make sure that you have the lastest version, then authorize your computer (iTunes -> Store -> Authorize this computer). In some cases, you may need to deauthorize and then authorize your computer. Make sure that your firewall has an exception in place for iTunes.

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