iTunes Movie Rental : Can’t Play Downloaded Movie

Marina O'Brien February 15, 2010
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I purchased a movie rental from iTumes and had no problem with the download but could not view the film as my computer froze each time I attempted to start the film. I had to reboot each time. iTunes became unresponsive each time. Any ideas?

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  1. Aibek
    February 15, 2010 at 7:23 pm

    This seems to be a rather common problem. The only fix I found was mentioned int he comments of the following article:

    http://michaelwlind.com/2008/01/28/itunes-freezes-when-it-plays-a-rented-movie/

    The guy point to the following page on Apple Support

    http://support.apple.com/kb/TS1421?viewlocale=en_US

    Recommended fix:

    Create a new username in windows XP and download the rental movie there. Make sure to remove the folders “C:Documents and Settings[user]Local SettingsApplication DataApple Computer” and “C:Documents and Settings[user]Application DataApple Computer” from your Windows XP account that was broken.