Why does iTunes keep deleting my apps and music library?

Anonymous June 14, 2011
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The problem is with iTunes. I use Windows 7. Have tried all the suggestions on their site, i.e., creating a new library and re-downloading every purchase.

When I exit and start it again, it’s all gone. I upgraded to the newest version, but still have the problem. No problems with any other program, nothing new installed or downloaded. Please help.

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  1. Katp2000
    March 24, 2012 at 4:27 pm

    why do my iTunes downloads go back to the start therefore downloading twice

    • ha14
      March 24, 2012 at 5:25 pm

      are you downloading twice the same applications? or it does not finish downloads?

      do you have multiple accounts on itunes?

      Check Restrictions - Settings>General>Restrictions>On. If they are turned on you may have disabled downloading apps.

      iOS: Understanding Restrictions
      http://support.apple.com/kb/ht4213

  2. Secret
    January 2, 2012 at 3:15 pm

    Dear Anonymous,

    I TRUELY feel you pain!!!!!

    I purchased a computer for the first time 3 yrs ago and I had my IT department at work perform the set up for me. I have no doubt they they performed this operation perfectly. The very first thing I did once I got my computer back was start to work with iTunes and my iPod touch. From the very start, I had the very same issue you are describing!!!!!!!! I turned my computer off daily and everytime I opened iTunes, there was no music in my library. I contacted Apple and they advised me that they didnt know why my music wasnt in my library but ensured me that my music was saved on my hard drive. They also advised me how to load the music back into my iTunes library. I contacted Apple SEVERAL times and inally gave up on them. I should never have called them back. I was a total waste of minutes on my phone. And now, 3 yrs later, I'm no better off than I was when I first started. The only issue now is I have about 5000 songs. I takes about 30 minutes for iTunes to fully download all my music when I have to reload all the songs. Another issue I have is everytime I have to reload my music, when I connect my iPod to sync, iTunes says that it doesnt recognize the device. So I havee to erase my iPod and start ALL over. This process takes even longer. So needless to say, I dont add music to my iPod very often.

    Im totally discusted with this issue!!! Good luck!

  3. Gustavo Ibarguengoytia
    June 18, 2011 at 10:39 pm

    Go to your iTunes preferences and then the Advance tab.What’s your iTunes media location folder? Is it correct? What options do you have enabled/disabled. Try disabeling the first two options “Keep iTunes Media folder organized” and “Copy files…” It is possible iTunes is saving your media library file into a different folder that is unavailable for some reason.Do you have multiple partitions in your PC? It is possible iTunes is looking for your library in one partition when you already have it on a different one.

  4. ha14
    June 18, 2011 at 10:15 pm

    Is the delete after syncing with ipod/ipad… or you just open itunes then close it and then itunes deletes app/music?those scripts can perhaps help you
    http://www.dougscripts.com/itunes/you may have to rebuilt your library
    http://support.apple.com/kb/HT1451
    http://support.apple.com/kb/ht1925Some file scanning software products that are not made by Apple, such as the Sony VAIO Entertainment Platform, may damage your iTunes library. If the library becomes damaged, iTunes may create a new, empty libraryhttp://support.apple.com/kb/ts2715

  5. Gustavo Ibarguengoytia
    June 15, 2011 at 7:22 pm

    Is your PC using a partition HDD? Check your iTunes Settings (Advance tab), where does it say your library and media files are stored?

    I suggest you uncheck the first two boxes on that tab and reload your library.

    TIP: You can export your library to a .TXT file by right clicking Music (under Library), this will be helpful while you try to solve the situation because after the file is exported you can then use it to import your library back.

  6. Anonymous
    June 15, 2011 at 4:15 pm

    Is the delete after syncing with ipod/ipad... or you just open itunes then close it and then itunes deletes app/music?

    those scripts can perhaps help you
    http://www.dougscripts.com/itunes/

    you may have to rebuilt your library
    http://support.apple.com/kb/HT1451
    http://support.apple.com/kb/ht1925

    Some file scanning software products that are not made by Apple, such as the Sony VAIO Entertainment Platform, may damage your iTunes library. If the library becomes damaged, iTunes may create a new, empty library
    http://support.apple.com/kb/ts2715

  7. Gustavo Ibarguengoytia
    June 14, 2011 at 8:25 pm

    Go to your iTunes preferences and then the Advance tab.

    What's your iTunes media location folder? Is it correct? What options do you have enabled/disabled. Try disabeling the first two options "Keep iTunes Media folder organized" and "Copy files..." It is possible iTunes is saving your media library file into a different folder that is unavailable for some reason.

    Do you have multiple partitions in your PC? It is possible iTunes is looking for your library in one partition when you already have it on a different one.

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