How would you rate eBay in terms of trustworthiness in online shopping?

Dr.Sunil Vaswani May 26, 2013
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How would you rate eBay in terms of trustworthiness in online shopping?
And can you recommend alternative or additions to eBay in terms of reliability and security in online shopping?

  1. Paul Vi
    June 4, 2013 at 1:14 pm

    I have had a great experience 99% of the times I've purchased something on eBay, all you need to do is pay using PayPal and buy from trusted sellers.

    • Dr.Sunil V
      June 25, 2013 at 1:47 pm

      Thanks

  2. Fuad Rony
    June 1, 2013 at 2:58 pm

    It’s not possible to give eBay a single rating for trustworthiness, since almost anyone can sell things on the site. However, eBay have gone to great lengths to offer a safe shopping experience,

    • DrSunil Vaswani
      June 3, 2013 at 12:43 pm

      Thanks

      I agree ebay has provided useful platform for online shopping and selling

      What is difference between 'buy' and 'buy it now'?

    • Dr.Sunil V
      June 28, 2013 at 5:32 pm

      Thanks

      Appending a sub-question : Is seller fees free for first time selling?

  3. Oron Joffe
    May 29, 2013 at 8:53 am

    The "condition" of the goods (new, used etc) is given in the second line of the description, just after the main description. I've posted a screenshot showing this at:
    https://www.dropbox.com/s/3ifsfww4e46ehv2/eBayItemCondition.jpg?v=0mcn

    • DrSunil Vaswani
      June 3, 2013 at 12:41 pm

      Thanks for dropbox screen shot

      What is powership registration about?

    • null
      June 4, 2013 at 10:56 am

      Powership appears to be a service in India. See http://deals.ebay.in/powership-rates/index.html

      If you have never used eBay, I suggest you start by dipping your toes in the water. Browse through the site to "get a feeling" of how it works, and perhaps buy a few low value item (I don't know the price levels in India, but in the UK there are plenty of items available for around £1 inc. shipping). Have a look at the eBay help links, which are very useful, and visit the community forums. If you want to sell on eBay, look at the "Selling basics" pages (you'll find the link at the bottom of eBay's home page), and again, browse around, read community forums etc. Above all, don't dive into the deep end of selling valuable stuff before you have gained some experience and a good understanding. It's not only that you may lose money (e.g. by not timing your auction right), but you could also do damage to your reputation, which will be very hard to repair. Good luck!

    • DrSunil Vaswani
      June 16, 2013 at 7:35 am

      Thank you

  4. James Bruce
    May 28, 2013 at 10:00 am

    That's a bad question, given that eBay is a marketplace for other sellers and not an online shop in and of itself. If you're buying from a reputable and professional seller there, you should be fine. If you're buying from a random guy on an auction, you take your chances. However, if you use PayPal, you automatically get dispute resolution and protection, so if you dont receive the item you can always get your money back.

    • DrSunil Vaswani
      May 28, 2013 at 1:46 pm

      Pl note that the question does not imply that Ebay is untrustworthy

      On the contrary the question is posted so that a new user of eBay like me could gather positive reviews and tips to keep purchases safe and secure

    • James Bruce
      May 28, 2013 at 6:34 pm

      No, actually your question specifically says "How would you rate eBay in terms of trustworthiness". It doesn't say anything about tips to keep transactions secure, though I gave you those anyway. You're welcome.

  5. Iain Wolstencroft
    May 27, 2013 at 10:23 pm

    Look at what the seller has on offer, Has the seller sold shed loads of low value items and all of a sudden starting selling high value items? Are the prices too good to be true?

    Check out the buyers feedback. is the feedback left too quickly for an item after it has been bought? Chances are that the seller has boosted his/her own reputation

    http://www.goofbid.com have a number of tools you can use to check all of the above (other ebay monitoring sites are available ;) )

    • DrSunil Vaswani
      June 3, 2013 at 12:40 pm

      Thank you

      Is powership registration payment to be made offline or online?

  6. Tug R
    May 27, 2013 at 7:26 am

    Dave's answer is spot on. For many people, selling on eBay is their livelihood, therefore they behave ethically. (For the most part) If someone has great feedback and has sold a high volume of products, they're probably pretty legitimate and you can buy from them with confidence.

    • DrSunil Vaswani
      May 28, 2013 at 9:17 am

      Thanks

    • DrSunil Vaswani
      June 3, 2013 at 12:38 pm

      Thanks!

      I understand

      When can a seller be allowed to sell an item for greater than 1 in quantity?
      (because on putting 2 iin quantity the resulting process displayes not allowed whereas many items on sale are displayed greater two in quantity)

    • null
      June 4, 2013 at 10:47 am

      Yes, you can sell items in any quantity. If you have multiple identical items, you can add a "quantity" menu where the purchaser specifies how many items they want. In this case, you'll need to think hard about how to charge for shipping (for small items, you would probably want to "combine postage", which means that you will will not take the full shipping charges for each item).

    • Dr.Sunil Vaswani
      June 8, 2013 at 5:50 am

      Thanks

      I noticed that there is option while editing listing , in shipping section for entering courier charges for every additional item of same type

    • DrSunil Vaswani
      June 16, 2013 at 7:38 am

      I understand that both selling and auction have time preset limits

      So what is difference between selling and forwarding an item to auction?

    • Dr.Sunil V
      June 28, 2013 at 5:31 pm

      Thanks!

      Appending a sub-question : Can you pl also tell what is difference between selling an item directly and sending to auction?

  7. Dave Parrack
    May 27, 2013 at 12:18 am

    The site is certainly trustworthy, and millions of people buy and sell using it every day. However, you enter into a financial agreement with a third party individual, and they aren't always so trustworthy. Check out a user's feedback -- not only their score but also the items they bought or sold -- to make sure they're at least not total scammers. The majority aren't out to con you, but there is always a possibility of encountering such a person.

    • DrSunil Vaswani
      May 28, 2013 at 9:17 am

      Thank you.

    • DrSunil Vaswani
      June 3, 2013 at 12:36 pm

      Thanks for useful points

      what is difference between selling and forwarding an item to auction?
      (because both selling and auction have time preset limits)

  8. ha14
    May 26, 2013 at 10:27 pm

    well if you pay with paypal you can get your money back if item not delivered or is altered? you have 45 days from purchased date i think to claim otherwise the deal is over.

    • DrSunil Vaswani
      June 3, 2013 at 12:34 pm

      I understand

      Thanks

      Does the site provide a url for seller to share?
      If yes , how to access it in user's menus?

    • ha14
      June 4, 2013 at 7:56 pm

      what do you mean by url for seller to share? which site?

    • Dr.Sunil Vaswani
      June 8, 2013 at 5:48 am

      hi , Thank you

      I meant a url for seller displaying his or her items on sale

    • ha14
      June 8, 2013 at 3:35 pm

      well if you open your ebay account and search items you will see the url link in the address bar

      other than this if the seller has personal webpage then it is possible to get url address from there if published there. Others can have mail service just join it and they will send updates of any changes regarding items.

    • DrSunil Vaswani
      June 16, 2013 at 7:37 am

      I understand

      Can ebay seller's selling-page work as shareable url?

    • ha14
      June 16, 2013 at 10:25 am

      you mean from google search, type the seller name followed by ebay

    • Dr.Sunil V
      June 25, 2013 at 1:45 pm

      Thanks for your replies
      I shall try the procedure mentioned by you

      Appending a sub-question : The free selling option is only for the user's first time listing an item?

    • ha14
      June 25, 2013 at 4:04 pm

      depends sometime they do specials....anniversary...

      Standard selling fees
      http://pages.ebay.com/help/sell/fees.html

      What is the free relist policy?
      http://pages.ebay.com/help/sell/questions/free-relist.html

    • Dr.Sunil V
      June 28, 2013 at 5:29 pm

      Hullo

      Adding a sub-question : What are criteria for ebay seller in India to offer paypal to buyers?

  9. Oron Joffe
    May 26, 2013 at 10:00 pm

    It's not possible to give eBay a single rating for trustworthiness, since almost anyone can sell things on the site. However, eBay have gone to great lengths to offer a safe shopping experience, and to that end they introduced the rating system (the number just under "seller information", star rating and the ability to look at feedback for the seller. They also allow you to complain to them and will take action if you were cheated. Sellers are rightly worried about their reputation and try to keep users happy.
    I have only needed to complain once, and the result was I got my money back (after a bit of a run around, it must be said) and the seller was removed from eBay (something similar happened to me on Amazon as well). On the whole, I'd say it's a good, reliable system, but you DO need to look at the seller's feedback, particularly when purchasing something expensive.
    Another thing to watch for is to read the item description VERY CAREFULLY. It's not unusual at all for people to sell a "software CD" without the licence, or documentation (only) instead of the actual item. You really need to make sure you are bidding/buying what you want, and not just an accessory.

    • dragonmouth
      May 27, 2013 at 2:34 pm

      The ratings system has to be taken with a grain of salt. eBay discourages negative feedback postings, especially about their most prolific sellers. One needs to read the actual feedback posts to get a truer picture of the seller. There are a lot of meaningless "good eBayer" or "good eBay seller" feedbacks.

      Having said that, in over 5 years of purchases on eBay, I am happy to say that I have not yet been taken advantage of. All in all, eBay is trustworthy. But as in all commerce, Caveat Emptor (buyer Beware)

    • Oron Joffe
      May 27, 2013 at 3:08 pm

      Dragonmouth, that's a very good point! That said, outright thieving (receiving payment and not delivering, or delivering stuff which is very different from that described) has more or less been stamped out by eBay's measures. The kind of problems you may still get (slow delivery, poor packaging, item not *quite* as described) are risks you take with any online or mail-order retailer.

    • DrSunil Vaswani
      May 28, 2013 at 9:15 am

      @Oron : Thanks. Regarding trustworthiness , how to know whether an item is new or second hand? Which menu is for new items and which is for second-hand items?

    • Mike D
      May 30, 2013 at 6:59 pm

      eBay the site is trustworthy, but you need to make sure you read all the information about the item you want to buy and make sure that is what you were looking for and then check to see can you find any complaint about the seller and take it from there.

    • Dr.Sunil Vaswani
      June 8, 2013 at 5:46 am

      Thanks

      Is Ebay the most used shopping portal in the states?

    • Dr.Sunil V
      June 25, 2013 at 1:48 pm

      Thanks to the respondents for the replies

    • rob
      July 16, 2013 at 1:47 pm

      my last two items that i have sold on ebay were both a disaster,on both items these idiots hit the buy it now button,than realized they did not have enough money,one guy thought it was funny,and the other one said his BABY accidently hit the computer keys by accident.yeah right,both high dollar items,one for $15,000 and the other for $3,000.and ebay still lets them keep on bidding.

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