How can I recover my Acer laptop to factory settings after I’d upgarded the OS?

Bobby D December 1, 2013
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I bought an acer aspire v5 with windows 8 Home. I had some issues and had to get recovery media from Acer. When doing the factory restore I somehow lost the built in recovery partition (still present but not accessible or mounted?). I then purchased a student discounted PRO upgrade and after the upgrade all acer related apps/drivers were removed during the refresh. Since then I’ve moved to 8.1. How can I use the ISO to do a reformat and clean install correctly? What steps are necessary (i.e. reformat, then acer recovery media, then pro upgrade, then clean install?). Any advice is helpful. Thanks.

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  1. Kemmy K
    December 5, 2013 at 12:37 pm

    You may try a data recover software which might help you
    if you backup your data before resetting to factory set, then it will be easy to get your data back.
    <a href="http://www.easeus.com/mac/mac-data-recovery/"easeus data recovey wizard professional will do the job for you.

  2. Hovsep A
    December 3, 2013 at 10:41 am

    8.1 is upgrade version so you need to have windows 8 activated installed, depending the situation you can have few options when upgrading to windows 8.1
    1) keep files settings
    2) keep non this will format and install windows 8.1

    How do I upgrade Windows 8 to Windows 8.1?
    http://acer-au.custhelp.com/app/answers/detail/a_id/32008
    You can install the free update to Windows 8.1 from the Windows store. Where needed, Acer will provide updated drivers to get the best from your PC with Windows 8.1.

  3. Hovsep A
    December 1, 2013 at 1:44 pm

    which ISO you are talking about? 8.1 iso?

    How to use Acer eRecovery Management to restore your computer or create recovery media
    http://acer--uk.custhelp.com/app/answers/detail/a_id/29925
    1.Press the Windows (Image: icon_Windows8_key.png) key + C, or swipe in from the right edge of the screen to open your Charms.
    2.Click Search , then type Recover.
    3.Click Acer Recovery Management.
    4.Select Restore Factory Settings.
    5.Click Next.
    6.Select Fully clean the drive.
    7.Click Reset.
    Your computer will restart and begin the restoration process. Once finished, it will restart and begin the initial Windows setup process.

    How do I upgrade Windows 8 to Windows 8.1?
    http://acer-au.custhelp.com/app/answers/detail/a_id/32008

    Windows 8.1 Update
    http://us.acer.com/ac/en/US/content/windows81-update

    • Bobby D
      December 2, 2013 at 5:26 pm

      I was reading the MUO article on the options for downloading a complete ISO version of 8.0 and 8.1 (http://www.makeuseof.com/tag/overcome-windows-8-1-upgrade-errors-with-a-legal-iso-download/) for a clean install via windows product key. I wasnt sure which version i should use since my computer came with 8.0 pre-installed. Also, after i do the recovery using acer media, do i then do a clean install of 8.1 to preserve hardware drivers and after the clean install use the pro upgrade key?

    • Hovsep A
      December 3, 2013 at 10:42 am

      8.1 is upgrade version so you need to have windows 8 activated installed, depending the situation you can have few options when upgrading to windows 8.1
      1) keep files settings
      2) keep non this will format and install windows 8.1
      How do I upgrade Windows 8 to Windows 8.1?
      http://acer-au.custhelp.com/app/answers/detail/a_id/32008
      You can install the free update to Windows 8.1 from the Windows store. Where needed, Acer will provide updated drivers to get the best from your PC with Windows 8.1.