How can I re-enable Office 2010 which was preloaded on my laptop and removed?

November 1, 2013
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I got a virus removed from my hp laptop but the process removed some preloaded software. Microsoft office 2010 is my issue because I cant reinstall it without the software code. Mircosoft and Best Buy wont help me since my service contract is up. The tech who removed the virus for me install office 2007 but it keeps changing all my documents we saved. How can I get that code? My system still has the office 2010 listed in programs but when you click on it, it asks for the code to finish set up.

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  1. Robert B
    November 1, 2013 at 5:44 pm

    Hello,
    I also agree with Oron J's recommendation. Most are not aware that the OEM's (Dell, HP, Asus etc) put a hidden partition on the hard drives of most if not all new desktops and laptops where they store a restore image of what was originally installed on your computer when purchased. There is an option that can be selected during boot that will set up the hard drive exactly as it was when purchased, however this is a destructive process for what is currently on the hard drive as the restore image will replace what is now on the hard drive.
    I know that this next suggestion may not help you now because you stated that you were having difficulty with Office 2007 not displaying your documents as created using Office 2010 and my suggestion may not either. However if you do not really need MS Office there are some other alternatives you might give a try and are free. The first is Open Office http://www.openoffice.org/ and another Libre Office http://www.libreoffice.org/ are both excellent office suites very similar to MS Office and generally do a good job of opening and creating MS Word documents. If you have used a lot of specialized formatting on your Word 2010 documents then even these programs may not work any better than Office 2007 did but you may want to consider using one of these for future work. This is a really good example for moving away from MS products especially MS Office. MS intentionally changes the Office file formats so that long time users of MS Office are forced to buy the next version of the software so that they can open documents from people using the newest version. The newest version is fully backwards compatible with all documents created by earlier versions of MS Office but as your experience demonstrates the earlier versions cannot correctly open documents created by the newer version. If however you do not need to exchange documents in an professional setting like for work or school you could switch to Open Office or Libre Office, you will never run into this issue in the future because they both use an industry standard file format called .odt, Because MS wants to protray all open source software as junk MS Office will not even use the industry standard ODT format and cannot open documents saved in this format. However if you do not need the newest MS file type you can save your documents in an earlier version say Word 2003 file type that Open Office and Libre Office handles quite well at this point. I use both of these programs but as I have not had the need to send electronic documents to anyone else I have not tested how well the compatibility is with the new MS DocX file type. I have read where Libre Office 4.1 has greatly improved its computability so you might what to install it and try it out before restoring your Hard drive to factory settings. It will not take that long to download and install and it is free so will not cost anything but your time to give it a shot.

  2. Jan F
    November 1, 2013 at 5:03 pm

    If your system came with an Office License the certificate or sticker with the license key should have been either in the box or on the device itself.

    However, usually the Office pre-installed on systems is only a 30 (or 90) day trial version so I'm not sure you had an actual license in the first place.

    Either way, if you don't have the license sticker with the key on it or bought Office via the Microsoft Online store I'm afraid the only way is to buy a new license.

    • Hovsep A
      November 1, 2013 at 6:32 pm

      correct it can be trial mode

  3. Hovsep A
    November 1, 2013 at 9:02 am

    As Oron pointed you need Factory restore laptop. If you find identical laptop then perhaps you can use he serial of microsoft office installed there. Next time use some software that find serials of installed applications and keep them safe.
    3 Portable Applications To Help You Find Serial Keys On Your PC [Windows]
    http://www.makeuseof.com/tag/3-portable-applications-to-help-you-find-serial-keys-on-your-pc-windows/

    Use LicenseCrawler To Recover Your Lost Software Serial Numbers
    http://www.makeuseof.com/tag/use-licensecrawler-to-recover-your-lost-software-serial-numbers/

    3 Ways To Recover Serial Numbers In Windows
    http://www.makeuseof.com/tag/3-ways-recover-serial-numbers-windows/

  4. Oron J
    November 1, 2013 at 8:17 am

    If you got the software with the brand new laptop (i.e. it was preloaded with it), then the only option I know of is to rebuild the laptop ("Restore to Factory Settings"). The main problem with this is it will erase your hard disc before restoring the software, so you'll need to back up all your data and settings, and after the rebuild you will need to restore those as well as reinstall any other software you put on the computer... Still it may be worth doing for the price of MS Office...