OK, I’m not technical so sorry if I’m not great at explaining.
I have a Sony Vaio laptop. I’ve always used FREE virus checkers, but today I treated my laptop to McAfee virus protector. I went to download it and it wouldn’t download. I went onto the chat they have where the guy told me that I needed a Windows Service Pack (he went remote on my laptop and saw I didn’t have one).
OK, so I didn’t know what this was. He tole me to call their tech master dept. All well and good, but they want £89 to tell me how to get the service packs.
So I searched Google what a service pack is and I believe there are 3 out. I also think I need to download service pack number 1 first.
I tried this and downloaded it, the 64-bit, not the 32 as I have 64-bit (see told you I’m not technical). OK, so when I go to run it won’t run. It says I need to chek for system readiness. So I downloaded that and that won’t work either.
I’ve checked my Windows updates and that seems to be all up to date with no new items to download. What I can see from past updates is that some last year failed. Only about 5-6 out of hundreds.
One thing i will add – I came on here about a month ago saying I didn’t have Internet Explorer. Everyone replied with oh you must have it, just search for it. I’ve searched and searched and it’s not there. Could somehow I be missing part of Windows?
And if so, I don’t ever remember having a disc that came with my laptop. My laptop box is in the attic and I’m pregnant and can’t get up there to get the disc!