How can I fix the keyboard on my Acer Aspire laptop not work?

lasar selan April 10, 2013
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My laptop in an Acer Aspire 4738. Some of its keyboard doesn’t work.

When I connect an external USB keyboard, its “shift” key changes to backspace. At first, I thought it was a corruption in my Windows 7, so I reinstalled it using Linux, but it still didn’t work. Because of frustration, I changed it again into Windows 7.

I am so stressed. Please help me! Thank you in advance for your answer and help!

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