How can I fix the built-in webcam on my Samsung notebook?

Makis Elvanidis May 29, 2013
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Recently I have a problem with my built-in webcam on my Samsung NP RF510 notebook. It doesn’t apear in the Device Manager tree, there is no driver (Cyberlink Webcam Virtual Driver) and i can’t turn the camera on.

On the Samsung support site there is nothing at all relating to this issue, nor on Cyberlink’s website either.

  • The file clwvd.sys exists in C:/Windows/System32/drivers folder.
  • In Registry there are some entries with different values (0,1,5 etc) Samsung supply with notebook and a DVD Rom (for Recovery Media), but i didn’t find the referenced executable file.

What can i do to solve the problem with no Recovery Process procedure?

It’s possible that a hardware problem is causing it, but firstly I must install the appropriate software that has disappeared to test.

Thanks

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  1. Es
    June 28, 2013 at 9:44 pm

    i have samsung np300e5z-s0bae and my built in webcam doesnt work i tried to update my windows 7 but i got nothing for the webcam please i need help

  2. Oron Joffe
    May 29, 2013 at 9:33 am

    Have you tried the built-in troubleshooting software (Samsung Support Centre)?

    • Makis Elvanidis
      May 29, 2013 at 9:59 am

      Hi Oron Joffe,
      Firstly i extract the Samsung Support Center, but the problem persist...

      Thanks

    • Oron Joffe
      May 29, 2013 at 11:09 am

      One more suggestion. If the camera stopped working after a software installation/update (e.g. Windows update), run System Restore and restore the version just before the change and see if that makes any difference.

    • Makis Elvanidis
      May 29, 2013 at 6:02 pm

      Hi Guys,
      It will take a while to give you my answers because this laptop belongs to my daughter and this is the time needed for graduation work. Thank you all for responding.

    • Tim Brookes
      May 31, 2013 at 12:48 am

      Hi Makis - glad you could get some useful answers, check in with us and let us know if anything works after your daughter has completed her graduation work, we'd love to hear if you could get it sorted :)

  3. ha14
    May 29, 2013 at 8:49 am

    on your laptop press Fn+F(the one that has picture camera)

    open the laptop to check if webcam not disconnected.

    try to flash BIOS, reset cmos battery

    Intel® Chipset Device Software (INF Update Utility)
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=20775&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%c2%ae+Chipset+Software+Installation+Utility&lang=eng

    • Makis Elvanidis
      May 29, 2013 at 9:54 am

      ?? ha14 & DalSan M,

      Thanks for your replies. I forgot to mention that I used the system restore but did not make the problem.
      Recently I installed the latest version of BIOS, but the problem remains.
      I will apply the procedure showed me the DalSan M and i'll check the camera cable and let you know.

      Thanks again for your feedback

    • Makis Elvanidis
      May 29, 2013 at 9:57 am

      Hi ha14,
      There is no F button with camera picture in this model.
      I'll try to intel downloadcenter.

    • ha14
      May 29, 2013 at 10:27 am

      ha14 go to run and type cmd, right click on it and choose run as administrator
      2) on the black screen type: sfc /scannow
      This will produce a file called CBS.log which you can find in %WINDIR%LogsCBS (usually C:WindowsLogsCBS).
      http://support.microsoft.com/kb/929833
      3) now open %WINDIR%/inf/setupapi.dev.log (c:Windows/inf/setupapi.dev.log)
      http://support.microsoft.com/kb/927521/
      4) Look for a line that contains Failed to find driver update or FAILURE(0×00000490).something like that (can be different failure and number)
      sto: Failed to find driver update ‘C:WindowsWinSxSxxxxxxxusbvideo.inf’ in Driver Store. Error = 0×00000490
      do you see any thing like that?

  4. Makis Elvanidis
    May 29, 2013 at 7:33 am

    Hi DalSan M,

    Thanks for your reply. I have already installed the CyberLink YouCam 5 version but changed nothing.
    Also note that the Cyberlink Webcam Virtual Driver doesn't exist nor Webcam icon in Device Manager tree.
    The built in camera was working properly twenty days ago.

    Thanks

    • ha14
      May 29, 2013 at 8:39 am

      do you have windows restore point back to 20days ago, if yes then use it to try repair the problem

    • DalSan M
      May 29, 2013 at 9:01 am

      You could either try to restore from a point back when it was working, but guessing that as long as it has been, that might not be an option. You could try opening the command prompt as administrator, then entering "sfc /scannow". Restart the after the scan finished, then check the Device Manager again. If it is not showing up still, the internal cable for the webcam may have came loose. If you would like to check to see if the cable is disconnected, view this video (it is for a Samsung RC512 laptop, but should be similar in how to remove the parts to get to the camera): http://www.youtube.com/watch?v=oWDAxl-gmK4

    • ha14
      May 29, 2013 at 10:26 am

      go to run and type cmd, right click on it and choose run as administrator
      2) on the black screen type: sfc /scannow
      This will produce a file called CBS.log which you can find in %WINDIR%LogsCBS (usually C:WindowsLogsCBS).
      http://support.microsoft.com/kb/929833
      3) now open %WINDIR%/inf/setupapi.dev.log (c:Windows/inf/setupapi.dev.log)
      http://support.microsoft.com/kb/927521/
      4) Look for a line that contains Failed to find driver update or FAILURE(0×00000490).something like that (can be different failure and number)
      sto: Failed to find driver update ‘C:WindowsWinSxSxxxxxxxusbvideo.inf’ in Driver Store. Error = 0×00000490

      do you see any thing like that?

  5. DalSan M
    May 29, 2013 at 5:41 am

    You could try Cyberlink Youcam: http://en.kioskea.net/download/download-16958-cyberlink-youcam If this doesn't work, there may be a hardware issue.

    • Rajaa Chowdhury
      May 29, 2013 at 6:57 am

      Correct suggestion given.

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