What are some good, free, commercial friendly Windows programs that are useful for help desk technicians?

Tyler April 16, 2011
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Looking for a list of some free, commercial friendly programs for a help desk technician position.

Note: I am NOT looking for non-commercial freeware, but a list of programs that are free, useful and business friendly.

Thanks!

  1. Tyler
    April 21, 2011 at 11:24 am

    Thanks for all the help everyone! It is much appreciated!

  2. Anonymous
    April 19, 2011 at 6:41 pm

    Hi
    Have a look to those small soft; Shane's Toolbox
    http://www.pcwintech.com/shanes-toolbox

    FaultWire Basic
    FaultWire Basic gets you the answers you need fast! You get the FaultWire Basic application providing a direct connection to our extensive web site solutions with explanations, details, solutions forums and links to technical support
    http://www.faultwire.com/products/FaultWire_Basic.php

    Teamviewer
    http://www.teamviewer.com/en/index.aspx

    HirensBootCD
    http://www.hiren.info/pages/bootcd

    Multi AV Scanning Tool by David H. Lipman
    http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html

    How To Create A Multiple Antivirus Boot CD
    http://www.make-bootable-disks.com/cd-boot-disks/how-to-create-a-multiple-antivirus-boot-cd-102.html

    regseeker
    http://www.hoverdesk.net/freeware.htm

    SIW is a portable system information
    http://www.pendriveapps.com/portable-system-information-diagnostics-tool-for-windows/

    SIV System Information
    http://rh-software.com/

  3. Mike
    April 17, 2011 at 3:35 pm

    It always depends on what type of support you offer (Software, Hardware, over the phone) and if it's Windows only, Mac, Linux, all of them...

    In general I think all the NirSoft tools (www.nirsoft.net) should be on one of your USB-Sticks, BartPE CD's or whatever you are using.

    The second package of tools I suggest are Sysinternals from Microsoft. They usually come in handy once in a while. http://www.sysinternals.com

    Other than those I keep the following tools on the same USB-Stick:
    - UniExtract http://legroom.net/software/uniextract
    - UnknownDevices http://www.halfdone.com/ukd/
    - Victoria 4.46b http://www.hdd-911.com/ (not good for the average user)
    + some commercial and/or internal tools and scripts

    Next to this USB-Stick packed with tools I keep a bootable USB Drive + CD (same contents) with things like various AntiVirus Rescue CD's, ntpasswd, DBAN, Gparted, Parted Magic, Memtest86+ (although this is included with most Rescue CDs), SeaTools, Trinity Rescue Kit, etc...

    As for Mac I usually have an bootable USB Hard Drive around with an bootable Mac OS X 10.5 system including various tools:
    freeware like Carbon Copy Cloner, PhotoRec, TestDisk, iPhone/iPod tools, Networking tools like iStumbler, Bonjour Browser, ...
    commercial things like R-Studio, Data Rescue 3, ...
    bootable Partitions inlcuding Mac OS X 10.4/10.5/10.6 Installation DVD, DiskWarrior, ...

    I don't really do Linux support so no suggestions there

  4. FIDELIS
    April 17, 2011 at 5:24 am