How do I get the Apple iPhone 5 virtual voice-mail working in the USA?

Anonymous June 5, 2014
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I have an Apple iPhone 5 and my voice-mail says virtual voice mail is unavailable which only happens normally when I am in Canada for business. This requires me to enter my password to get messages.

Now it is asking the same thing for all voice-mails in USA and even though I delete them the red number on top of voice-mail icon at bottom of home page won’t go away.

I need help to erase the number and get virtual voice-mails working again in USA.

  1. Hovsep A
    June 6, 2014 at 8:06 am

    1) Turn Data Roaming to Off: Settings - General - Network
    2) Power off the iPhone then Power on the iPhone.

  2. Jan F
    June 5, 2014 at 10:36 pm

    Try the troubleshooting steps from the Apple KB.
    http://support.apple.com/kb/TS4430

    If that doesn't help call your providers support. It most likely is a network issue they might be able to resolve on their end (usually by resetting your visual voice mail box).