Totoy Badiola asks:
I already tried connecting two functioning sync cable but it does not work. I also scanned it for change in hardware in the device manager, but it was not recognized.
The Zune device is a 2nd generation Zune. It failed to be recognized after a battery drain. It does even charge.
Browser: Chrome 22
System: Windows 7
Tagged: external drive, hardware issue, hardware recognition, mp3 player, windows 7, windows tips, zune
System: Windows 7
Tagged: external drive, hardware issue, hardware recognition, mp3 player, windows 7, windows tips, zune
3 Answers -
ha14
October 21, 2012check this microsoft solution for Zune
Zune software doesn’t detect a Zune player or Windows Phone 7
http://support.xbox.com/en-us/zune/player/software-does-not-detect-device
Remove and reinstall the Zune software
http://support.xbox.com/en-US/zune/software/remove-and-reinstall-zune
My Zune software is properly installed and it works well with another Zune device. I think it is now a hardware issue. Many thanks, though.
October 22, 2012perhaps to use independent charger and see if it charges.
October 22, 2012I did. I also have a generic sync cable ($3 worth) which functions well with another Zune device but not with this device in question. Truly a bummer. Appreciate your help very much, ha14. Many thanks, indeed.
October 22, 2012Boni Oloff
October 22, 2012Try to reinstall the Zune Device driver.
Many thanks for your reply/advice. But the thing is, I first need it to charge up. Nothing wrong with the installed Zune software in my unit. It works well with another Zune device. I guess, it is now a hardware issue.
October 22, 2012then it must be the zune that is not recognizing the hardware?
October 22, 2012Hmmm. If my Zune device does recognize the hardware which is the computer, I think I am lost here. I just want my computer or any other computer to recognize my Zune as a portable device. After which, I may be able to wade my way through. I do appreciate your thoughts though. Your question made think outside the box. Cheers.
October 22, 2012Your question, April Eum is an eye-opener. If my Zune device does not recognize the computer, then what happened to my Zune? Is it the firmware or the hardware? Hey, this is thinking outside the box. Will get back to you once I am able to process your question. Great thought! Many thanks.
October 22, 2012Wow! April Eum, your your question just made think. Could a malware disallow current to pass from a USB port to my device? Is this possible? Any ideas?
October 22, 2012Yeah that’s possible the problem is your Zune. But before make that conclusion, try to use it in another computer.
October 23, 2012susendeep dutta
October 22, 2012Visit the link below to know more -
http://wafflesatnoon.com/2010/01/04/zune-not-turning-on-2010-update/
Did it. Glad to know that the experiences with Zune in the link you provided reinforced my troubleshooting techniques were correct. I already did those maneuvers but was unsuccessful. Your comment just reinforced my suspicion that my issue is truly hardware in nature. I so appreciate your advice. I think I will need to open my device as it is not anymore covered under the guarantee.. Bummer. Hey, many thanks.
October 22, 2012