How can I fix an invalid XML error when trying to open Outlook?

Ben February 6, 2011
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I cannot get Microsoft Outlook to open, while all my other Office apps work fine!

Office 2007 on Windows Vista. Error message “Cannot start MS Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded.”

I just want my contact list, as I am using GMail now. Should have exported, but did not. Now to export, it seems I must be able to open. Any help much appreciated!

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  1. Eric662
    April 19, 2012 at 12:25 pm

    Thx Fidelis, it works!

  2. Irfan
    April 3, 2012 at 8:53 pm

    Wicked! Thanx alot Fidelis......ur the Daddy!

  3. Bruce
    March 11, 2012 at 2:27 pm

    Thank you.
    This worked like a charm.

  4. Bssherwood
    January 6, 2012 at 8:10 pm

    thanks very much

  5. Whiskyrat
    December 19, 2011 at 2:34 pm

    Many thanks for this fix @FIDELIS1:disqus.

      January 2, 2012 at 5:54 pm

      don't mention it.

  6. frozen frozen
    November 16, 2011 at 9:55 am

    had the same problem on invalid xml error when trying to open my href="">outlook.and this worked for me as well..

  7. Mahajantushar
    April 27, 2011 at 2:22 pm

    is there any way to do it without removing the data

  8. Aibek
    February 20, 2011 at 6:06 am

    Hey Ben,

    Were you able to fix the issue and get the Outlook running using the suggestions above?

    Let us know!


  9. Pollock
    February 9, 2011 at 4:09 pm


    Try the following, as with Fidelis' comment:

    -- Start
    -- Run
    -- Type this command:
    Outlook.exe /firstrun
    -- Click Ok.

    If for some reason the above don't work, this will basically tell Outlook to treat you like you are running it for the first time, but it will keep all the information you have in it.

  10. Anonymous
    February 7, 2011 at 7:53 am

    If the above mentionned method do not work then
    You can also delete the Outlook.xml file from C:Documents and SettingsApplication DataMicrosoftOutlook. or you can keep a copy in case!

    outlook.xml will be recreated when you start outlook.

    locate the Outlook.xml file, rename it to Outlook.xml.old , and restarte Outlook

    February 7, 2011 at 4:29 am

    Hello, tried opening outlook using the following steps:

    -- Start
    -- Run
    -- Type this command:
    Outlook.exe /resetnavpane
    -- Click Ok.

    Hopefully that helps with your problem.

    Should solve your problem.

    • Prabhakar
      June 4, 2011 at 6:52 am

      Thank you, SIR for resolving this.


    • Nag
      August 18, 2011 at 7:11 am

      Excellent, the command is fixed my issue.   I really apreciate and thank you very much

    • Bill Ross
      August 25, 2011 at 2:55 pm

      wow.  this fixed my issue right up.  thanks for posting the issue and thanks for helping me to fix this issue with this command switch for outlook.  awesome work!

    • T_EDDY1
      September 22, 2011 at 11:19 pm

      Cool it worked for me toooo thanks a bunch

    • Tcassavaugh
      September 27, 2011 at 10:30 pm

      u da man....worked for me 2. thanks

    • Elliott5202
      December 7, 2011 at 9:05 pm

      Thanks that worked !!!

      • FIDELIS
        December 8, 2011 at 12:22 am

        Hello, I am glad it worked for you too

    • Kena
      January 2, 2012 at 4:07 pm

      Worked well, but make sure you leave a space after exe i missed it and it didn't work the first time

      tks ken

    • Alex_zoteev
      February 24, 2012 at 5:47 pm

       Fantastic!!!! Thank you so much

      • FIDELIS
        February 25, 2012 at 2:31 am

        Hello, I am glad the instructions were able to help you with your issue

    • Mano Nguma
      March 25, 2012 at 7:58 pm

      Mano Nguma

      Wonderful!!!! It helped me a lot.

      • FIDELIS
        March 26, 2012 at 6:26 am

         I am glad it helped

    • Chaun1965
      April 14, 2012 at 8:40 am

      Thank you Fidelis your fix worked perfectly.  Chaun

      • FIDELIS
        April 26, 2012 at 12:45 am

        Hi, I am glad the solution worked for you.

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