How do I fix the internal speakers on my HP 620 Laptop?
Question by Brandon Speare /

The headphones work, but the internal speakers don’t. I have the volume at its highest but nothing is heard. I have also tried to reinstall the drivers but still no luck.

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Answers (9)
  • FIDELIS

    Hello, have you made sure that your speakers are the default sound output device? To do so in windows 7, right click in the speaker’s icon in task bar and set it there. It is also possible that your speakers are set to mute. Try the following:

    — right click on sound icon in taskbar
    — select open volume mixer
    — under device, speakers make sure that your speakers are not muted

    In older laptops, there was a sound knob in the laptop itself. Most times if was in the front. Does your laptop have one? If it does, make sure to increase the volume in it.

  • Bdon

    Thank you for the reply… How do i disconnect skype? I have now realized that my sound only works for Skype and nothing else

    • ha14

      right click on the Skype icon in the system/notification tray, then on the menu that comes up, click on Quit

      Goto control panel and from add/remove programs, uninstall skype, then check in programfiles skype folder and delete.

      if you are unable download revouninstaller free version and use it to uninstall skype.
      http://www.revouninstaller.com/revo_uninstaller_free_download.html

    • Bdon

      Even after using the revouninstaller and getting rid of skype completely, the problem still persists. I have also used the Microsoft Fix It for Audio (whatever it’s called), and still no sound. Even restarted the computer. Another other suggestion?

    • ha14

      Did you tried to uninstall the driver from device manager, rebooting and allowing windows to reinstall a clean one?

      if you do jnot trust the windows driver try this one?
      http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-80688-1&cc=us&dlc=en&lc=en&product=4158854&tmp_track_link=ot_search

      right click on your sound volume icon this will open sound then under playback make sure speaker is active one. Under communications see if reduce the volume of others sound by 80% is enabled.

      go to control panel then to Administrative tools then services check:
      Windows Audio Endpoint Builder: Status is started, Startup type is Automatic
      Windows Audio: Status is started, Startup type is Automatic

      let me know if this helps?

    • BDON

      Nope i have tried all ur suggestions but no luck. im just gonna give it to a technician. Thanks for all your help. It is greatly appreciated.

  • ha14

    try
    Control Panel > Hardware and Sound > Sound > Select Your Output on the
    Playback Tab > Properties > Enhancements Tab > Enable “Loudness

    do you have skype? if yes disconnect.

    Resolving No Sound or Audio Problems (Windows 7)
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&lc=en&cc=us&dlc=en&product=3191023

    Tips for fixing common sound problems
    http://windows.microsoft.com/en-US/windows-vista/Tips-for-fixing-common-sound-problems