How do I fix BSOD in igdkmd64.sys under Windows 7?

July 23, 2014
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Windows 7 running Firefox 20.0
Whenever we are on the internet for any time, it crashes and restarts.
No new hardware or software installed (that I’m aware of)
Here is the BSOD message it gives:

to your computer.

Attempt to reset the display driver and recover from timeout failed

If this is the first time you’ve seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware of software is properly installed.
If this is a new installation …

*** STOP: 0X00000116 (0XFFFFFA80067FE010, 0XFFFFF8800403CCB0, 0X0000000000000000, 0X000000000000000C)

*** igdkmd64,sys-Address FFFFF8800403CCB0 base at FFFFF88004019000, Datestamp 4a01d55b

Collecting data fro crash dump ,,,
Initializing disk for crash dump …
Beginning physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or tech support group gor further assistance.

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  1. Hovsep A
    July 23, 2014 at 7:58 am

    you can check here for driver
    The Intel® Driver Update Utility keeps your system up-to-date. It detects which driver updates
    are relevant to your computer, and then helps you install them quickly and easily
    http://www.intel.com/p/en_US/support/detect

  2. Jan F
    July 23, 2014 at 3:32 am

    In addition to what Bruce said check if any Windows Updates were installed recently.
    If you are running the latest driver there is a (rare) chance that a new update is causing the conflict. Then the temporary fix would be to uninstall the update and wait for the graphics driver to be updated.

  3. Bruce E
    July 23, 2014 at 1:42 am

    The igdkmd64.sys is most likely an Intel video driver. Probably the HD3000 series. Try downloading the latest driver available from your computer manufacturer's website or the Intel website to see if it resolves the issue for you. If you already have the latest driver installed, roll back to the previous version.