Why does Facebook report a “malware” infection?

Brendan Harding February 26, 2015
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When I attempt to log-in to Facebook I receive a message informing me …

‘It looks like your computer is being affected by malware. We’ll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.’

My computer WAS infected by the Taplika virus, but it has since been ‘cleaned’ by a professional engineer.

However, my Facebook account still continues to report the same ‘Malware’ message when I attempt to log-in.

I have successfully opened a second Facebook account and can open this account from THE SAME COMPUTER with no problem reported.

I have tried everything I know to regain access to my primary account with NO success.

Do you have any advice please?

Thank you.

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  1. Andrea
    March 27, 2015 at 2:31 am

    I am having the same problem and have downloaded and purchased the malwarebytes program and ran it 3-4 times and it says they can't find anything but when i try to log on facebook im still getting that same message. Please help

  2. Sage
    March 19, 2015 at 1:27 am

    From what I believe you're face book page has most likely been infected with a virous that can be made from hackers or just on its own.

  3. johan biplob
    March 9, 2015 at 2:42 pm

    amar fb ta choltasa na akon ke kori

  4. Kannon Y
    February 27, 2015 at 6:51 pm

    It appears we've been hoaxed. REGSERVO is snake-oil at best. DO NOT USE that service. If you are suffering from symptoms reported by the original poster, the best option that you have is to run a malware scan using MALWAREBYTES. If you continue to experience a redirect from Facebook to another site, then your computer might have a malware infection.

    • ha14
      February 27, 2015 at 7:30 pm

      i uploaded REGSERVO to virustotal, it is clean? if to clean registry...there are better and safer tools in the market

    • Jan F.
      March 3, 2015 at 2:24 pm

      I'm not sure where the REGSERVO discussion came from. Somehow it was brought up just to "bash" on it?

      I haven't used it myself so I can't fully comment on what this is about. What I did find out about it is that you have to pay to make it actually do something which for me makes it a PUP/PUA (Possibly unwanted Program/Application). That's the point where I would simply suggest to look into alternatives, like IOBit Advanced System Care which offers the primary features for free and generally has a good reputation.

      Don't get me wrong, I don't really believe in any of these All-In-One tools – they all promise so much but do so little (lot of advertising keywords) but if you are looking for such a thing…

    • ha14
      March 4, 2015 at 11:23 am

      yap, free alternatives are out there, on REGSERVO web page no mention regarding windows 8 support, if to clean windows Auslogics Bootspeed can clean junk files in the free version, also as you refer IOBit Advanced System Care is good one another one can be wisecare 365 and even Privazer, yap sometime All-In-One tools can disappoint to such situation you will need to repair/reinstall windows, so in all cases a restore point is a saviour.

  5. ha14
    February 27, 2015 at 4:16 pm

    REGSERVO? which link is that or you mean Malwarebytes

  6. Brendan Harding
    February 27, 2015 at 1:42 pm

    Thanks again to all for your advice and time.
    It really is much appreciated. I'll be back to let you know if any of these helped to solve the problem.
    And to Ben, yes, I've tried opening Facebook in different browsers, all with the same result.
    Thanks again everyone.

  7. Bruce E
    February 27, 2015 at 5:59 am

    On the initial malware message you get when logging into Facebook, click on the OK button at the bottom of the dialog. It will lead you through other elements of cleaning up your account. Most people are just posting a variation of this problem here because they close the dialog with the X in the upper-right corner of it instead of following this 'wizard' Facebook uses to help you clean up the crap.

  8. Brendan Harding
    February 27, 2015 at 1:36 am

    I will follow your advice 'Obi Wan', thanks for even taking the time to reply.
    And, I'll be sure to let you know - but secretly, I'm not to excited.
    Thanks so much :)
    Brendan

    • Kannon Y
      February 27, 2015 at 6:59 pm

      REGSERVO is at worst malware and at best snake-oil. Anyone installing it should immediately uninstall and attempt a malware scan from within safe mode using a peer-approved anti-malware software, such as Malwarebytes.org, http://www.safer-networking.org/ or ClamWin.

      Brendan, please for the love of god, don't install REGSERVO. If you have, please UNINSTALL IT IMMEDIATELY and perform a malware sweep of your system.

  9. Jan F.
    February 27, 2015 at 12:08 am

    As Ben suggested you should definitely make sure that this message is not something coming from a current infection of your system. Malwarebytes is a good tool to do so.

    Since it works fine with another account you clearly ran into a Facebook Malware checkpoint. Basically, your account was flagged for malicious activity, postings or messages. I couldn't find much information about clearing this but basically you should follow the on screen information and links.
    You should be offered to either use McAfee or Microsoft Security Essentials to clean your computer. If you select the first one it will bring you to a "live scan" of your system during which you have to keep the Facebook tab open until it is finished. Going the MSE route you should come to a page with a checkbox where you can select that you have cleaned your system.

  10. Ben S
    February 26, 2015 at 8:39 pm

    Have you tried opening Facebook in a different browser? It looks like you're using Chrome - so does Firefox or Internet Explorer give the same message?

    Please read this article and follow its steps to make sure Chrome is free of adware and other hijackers:

    http://www.makeuseof.com/tag/3-essential-steps-to-get-rid-of-chrome-hijackers-in-minutes/

    After that, run a scan with Malwarebytes Free to see if anything else is lurking around:

    http://www.malwarebytes.org/mwb-download/confirm/

    Once you've done these steps, let me know how it goes and if Facebook is still giving you trouble.

    • shahzad hussain
      April 9, 2015 at 10:18 am

      February 26, 2015
      Have you tried opening Facebook in a different browser? It looks like you’re using Chrome – so does Firefox or Internet Explorer give the same message?
      Please read this article and follow its steps to make sure Chrome is free of adware and other hijackers:
      http://www.makeuseof.com/tag/3-essential-steps-to-get-rid-of-chrome-hijackers-in-minutes/
      After that, run a scan with Malwarebytes Free to see if anything else is lurking around:
      http://www.malwarebytes.org/mwb-download/confirm/
      Once you’ve done these steps, let me know how it goes and if Facebook is still giving you troubl

    • shahzad hussain
      April 9, 2015 at 10:20 am

      please how hour my face book logic in

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