Why does my Facebook page say “Malware removal”?

Eleanor K August 20, 2014
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I can not log on to my facebook account. Every time I try to load it, It says “Malware removal” in a box, then directs me to download Trend Micro, I do this and wait. It does nothing… I’ve left it for half an hour and still nothing. Has anyone got any ideas?

  1. Ben S
    August 20, 2014 at 4:07 pm

    I've never heard of Facebook telling you that malware is on your computer. It could be malware itself telling you this, but I doubt it.

    Either way, ignore its request for Trend and download the free version of Malwarebytes at

    http://www.malwarebytes.org/mwb-download/

    Update it, then run a scan. If it finds infections, quarantine them, reboot your computer, and try Facebook again. If that doesn't work, let me know.

    • Eleanor
      August 21, 2014 at 12:36 pm

      Ben S I have tried your suggestion and still nothing happens. I know this is sad but Facebook is a life line to my friend and family, I would be very greatful if you have any other ideas thank you .

    • Ben S
      August 21, 2014 at 10:11 pm

      I see that you're using Chrome version 34, which is slightly out of date. Update Chrome by heading to the three-bar button in the top right, then choosing "About Google Chrome" near the bottom and your browser will update. This probably won't fix the issue but it's a good thing to do regardless.

      Please try using a different browser, like Firefox or Opera, log into Facebook, and see if you still get the same message. Did Malwarebytes find any infections?

  2. Hovsep A
    August 20, 2014 at 7:38 am

    Malware
    https://www.facebook.com/help/320234818071511/

    Making malware cleanup easier
    https://www.facebook.com/notes/facebook-security/making-malware-cleanup-easier/10152050305685766
    ?When logging in from the infected device, you'll see a notification screen about a malware infection, along with a recommendation to use F-Secure's malware scanning and cleanup technology or HouseCall from Trend Micro