How do I enable video for a Skype call between an iPhone 4S and a PC?

Anonymous June 24, 2014
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My son has been trying to Skype with me using his iPhone 4s, (I’m on my computer) and whenever we try, he can see me but I can’t see him. All that I can see is a blank blue screen or a box where he should be showing up.

He has tried to enable the video chat screen but that only shows up as the box, and when he disables it, it’s just the blue screen. We have been trying to Google it for hours and we can’t come up with any answers and it’s really frustrating.

Does anybody have any idea what’s going on here? My daughter has the same phone and it works fine with no problems.

  1. Jan F
    June 25, 2014 at 3:05 am

    First one should make sure the latest Skype version is installed on the iPhone.

    On the iPhone one has to use the "Video Call" button to start a video chat or use the camera icon during a call to enable/disable video.
    https://support.skype.com/en/faq/FA10866/making-a-video-call-iphone#1

    On the computer you have to make sure that you allow to receive video or manually accept the incoming video when answering the call
    https://support.skype.com/en/faq/FA601/can-i-control-who-can-video-call-me-in-skype-for-windows-desktop

    Finally you (your son) could try deleting and re-downloading the Skype app on the iPhone to clear it's data.